Warranty Claims Specialist

Job Description:

Join our Team: Warranty Claims Specialist
Watertown, SD

Join our team at Terex Utilities and embark on an exciting opportunity as we seek a skilled and dedicated Warranty Claims Specialist to contribute to the Terex team in Watertown, SD.

At Terex we believe in fostering a vibrant and inclusive work culture where every person is empowered to thrive. We're dedicated to driving quality, innovation, embracing diversity, and creating an environment where everyone feels valued and respected. We're committed to excellence in everything we do, and we're seeking talented individuals who share our passion and values to join our team.

The Warranty Claims Specialist is responsible for reviewing, processing, and coordinating warranty claims to ensure timely resolution and exceptional customer support.  This role evaluates claim validity, collaborates with internal teams and vendors, and ensures compliance with company policies, manufacturing guidelines, and contractual obligations.  The Warranty Claims Specialist plays a key role in protecting the company revenue while maintaining strong customer relationships.

What you’ll do

Key Responsibilities:

• Review incoming warranty claims for accuracy, completeness, and eligibility.
• Validate claim documentation, including invoices, photos, service reports, and serial numbers.
• Update and track claims within the warranty management system.
• Approve, deny or escalate claims based on company guidelines, DOA assignments, and contractual obligations.
• Process incoming product registration submissions from customers, dealers, and rental partners
• Review registration information for accuracy and compliance with registration requirements
• Other departmental warranty duties as assigned

Customer & Dealer Support Responsibilities:

• Serve as a primary point of contact for direct customers, dealers, and service & rental partners regarding warranty and registration inquiries.
• Provide clear explanations of warranty decisions and required documentation.
• Help direct troubleshooting product issues to the correct teams as it relates to warranty coverage

Communication & Coordination Responsibilities:

• Communicate with internal teams (service, parts, engineering, & sales) to gather information or escalate complex claims.
• Communicate with internal team members to coordinate replacement parts or return goods authorization paperwork.
• Follow up with external vendors or manufacturers and work with supply chain team members on the coordination of claim approvals and vendor recovery.
• Work with internal department team members for preparing reports on claim trends, failure patterns, processing times and cost analysis.
• Ensure compliance with warranty terms and internal policies.

Continuous Improvement:

• Identify opportunities to improve warranty processes and reduce error rates.
• Participate in training programs, system updates and department initiatives.

What you’ll bring

Basic Qualifications:

• Requires a high school diploma or the equivalent.
• Strong verbal and written communication skills.
• Problem-solving skills.
• Organization skills and detail-oriented
• Knowledge of CRM or ERP systems / management tools

Preferred Qualifications:

• Five years’ experience working directly with Terex Utilities equipment
• Experience in customer facing role
• Data analysis, evaluation and trend reporting
• Project management
• Development and coding skills preferred
• Experience with Microsoft Suite
• Customer-centric mindset
• Ability to adjust to everchanging environment

Why Join Us

• We are a global company, and our culture is defined by our Values — Integrity, Respect, Improvement, Servant Leadership, Courage, and Citizenship. Check out this video! The Terex purpose.
• Safety is an absolute way of life. We expect all team members to prioritize safety and commit to Zero Harm.
• Our top priority is creating an inclusive environment where every team member feels safe, supported, and valued.
• We make a positive impact by providing innovative solutions, engaging our people, and operating in a sustainable way.
• We are committed to helping team members reach their full potential.
• Through innovation and collaboration, our vision remains forward-looking, and we aim to be a catalyst for change, inspiring others to build a better world for generations.
• We offer competitive salaries, health insurance (medical, dental, vision, Rx), life insurance, accidental death & dismemberment (AD&D), short-term and long-term disability, extended leave options, paid time off, company holidays, 401k matching, employee stock purchase plan, legal assistance, wellness programs, tuition reimbursement and discount programs.
• For more information on why Terex is a great place to work click on the link - Careers | Terex Corporate

The compensation range for this position is $64,000 - $90,000 annually. Pay is based on several factors including but not limited to education, work experience, certifications, etc.

This above description is non-exhaustive and there may be additional duties in accordance with the role.

If you are interested in an open position but feel you may not meet all the listed qualifications, we still encourage you to apply.

About Terex:

Terex Corporation is a global leader in specialized equipment solutions, serving essential sectors such as emergency services, waste and recycling, utilities, and construction. Our diversified portfolio positions us in resilient, high-demand markets with strong long-term growth potential.

We design and manufacture advanced specialty vehicles—including fire, ambulance, and recreational vehicles—alongside waste collection vehicles, materials processing machinery, mobile elevating work platforms, and equipment for the electric utility industry. Through our global dealer, parts and service network and true value-creating digital solutions, we deliver best-in-class lifecycle support, helping customers maximize return on investment.

With a strong manufacturing footprint in the United States and operations across Europe, India, and Asia Pacific, Terex combines global reach with local expertise to capture opportunities worldwide. Our strategy is clear: exceed customer expectations, invest in innovation, leverage our diversified portfolio, and deliver consistent, profitable growth for our shareholders.

For more information, please visit www.terex.com.

Additional Information:

We are passionate about producing equipment that helps improve the lives of people around the world and providing our team members with a rewarding career and the opportunity to make an impact.  We are committed to recruiting, engaging, developing, and retaining team members at all levels of our global workforce.  Our culture is defined by our Terex Way Values – Integrity, Respect, Improvement, Servant Leadership, Courage, and Citizenship.  Our values are the driving force behind our commitment to maintain an inclusive, supportive, non-discriminatory, and safe workplace for all team members.  To that end, we are committed to actively foster a culture where every team member feels valued, listened to, and appreciated. We are committed to being fair and impartial in our decisions. As an Equal Opportunity Employer, employment decisions are made without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. If you are a qualified individual with a disability, including disabled veterans, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability.  You can request reasonable accommodations by contacting the recruiting department (person or department) at Globaltalentacquisitions@terex.com. 

The Company offers competitive salaries, advancement opportunities, and a full range of benefits, including paid vacation, 401(k), medical, dental, and vision.