Warmline Volunteer Supporter - Fairfield

Wellways is committed to reconciliation, lived experience and inclusivity. We strongly encourage and warmly welcome people from Aboriginal and Torres Strait Islander communities, people with a lived experience of mental health and disability and people who identify as LGBTIQA+ to apply. Even if you only meet some of the criteria, we’d love to hear from you.

If you’d like to know more about our reconciliation commitment, click here  Reconciliation | Wellways 

About the opportunity

ListenWell is one of the pioneering peer-led telephone support services in Victoria and a foundational program of Wellways, emphasising the value of lived experience and fostering genuine connections within the community. Warmline is a 100% peer-led service, supported by coordinators and team members who bring their own lived and living experiences of mental health challenges.

ListenWell provides individuals in the community, as well as participants from across Wellways, with compassionate, non-judgemental peer support. Volunteers offer a safe space to connect with someone who genuinely understands the realities of living with mental health challenges, providing emotional support, practical referral advice, and, most importantly, a personable and empathetic listening ear.

ListenWell operates from 9 am to 9 pm, Monday to Friday (excluding public holidays), offering flexibility to volunteer in a capacity that fits your availability and commitments. Every day is a chance to use your compassion and understanding to positively impact someone’s mental health journey.

Please click here to download a copy of the volunteer profile to see further details relating to this role.

What do you need?

• A passion for mental health advocacy and community support.
• Compassion, empathy, and strong active listening skills.
• Willingness to commit to a regular volunteer schedule.
• Respect for confidentiality and ethical standards.
• Confidence and comfort using computers and technology.
• Openness to safely share lived experiences to support others on their mental health journey.
• A commitment to practicing self-care and recognising personal limits.
• 100 points of identification
• Evidence of right to work in Australia
• Evidence of, or a willingness to undergo a National Police Records Check, NDIS Worker Screening Check and Working with Children Check
• NDIS Worker Orientation Module

About Us

Wellways supports inclusivity and we’re proud that our workplace is a place where everyone can imagine and achieve their goals and reach their fullest potential. This is your opportunity to join a nationally recognised organisation with over 18,000 people  across 100+ sites and gain access to ongoing support and opportunity for career development.

For further information or a confidential discussion about this role, please contact:

Cailin Thompson on 03 8486 4230 or Elle Morrison on 03 8486 4229 or Mark Eastwood on 03 8486 4248

Wellways Australia Limited is committed to the safeguarding of children and vulnerable people. All applicants applying for roles within Wellways must undergo a screening process prior to their successful appointment.

Wellways is committed to the health and safety of its employees and participants and strongly encourages all workers to be fully vaccinated including relevant boosters for COVID-19.

Job Description Summary

ListenWell volunteers empower individuals to explore their experiences whilst providing access to mental health resources, relevant information and referrals. Volunteers create a safe and understanding space for callers to feel heard, valued and connected.

Culture

We’re passionate about our work, which is enjoyable, challenging and rewarding. All of our teams work to ensure everyone can imagine and achieve their hopes and potential. We know that people are unique and the experts on their life and are not defined by impairments, diagnosis or labels. We aim to specifically promote safety and inclusivity for LGBTIQ+ and First Nations communities.

How to Apply

Applications Close

08/01/2026