Are you driven by customer service excellence and eager to contribute to a company that helps its clients feel confident and secure about their future? As an Automotive Claims Call Center Representative, you will play a key role in supporting customers, repair facilities, and dealers by initiating claims, resolving inquiries, and ensuring smooth processes that uphold our standards of trust and reliability.
This position is a great opportunity to showcase your skills and fully realize your potential within a caring and trustworthy company. Here, people and their development are at the heart of our priorities, fostering an environment that encourages collaboration and innovation.
As an Automotive Claims Call Center Representative, you’ll be at the core of our mission. Here are the main responsibilities:
Answer inbound calls from customers, repair facilities, and dealers.
Initiate automotive claims, gather pertinent information, and document details in the Toro database.
Research contracts to verify coverage and claim eligibility.
Validate parts and labor estimates using Alldata or Mitchell Pro Demand.
Review claim totals, apply applicable benefits (rental, towing), and confirm payment methods.
Explain repair procedures and contract terms clearly to customers.
Provide claim summaries and notes to Team Leads and Supervisors for review.
Process vehicle information, physical mail, and administrative tasks related to claims.
Perform callbacks to repair facilities and customers as directed.
We’re looking for someone who:
Is known for strong customer service and communication skills.
Stands out for accuracy and speed in data entry (30 wpm with high accuracy).
Demonstrates solid critical thinking and organizational skills.
Is recognized for adaptability and teamwork in a fast‑paced environment.
Has at least 2 years of experience in automotive repair/claims or call center customer service.
Holds a High School Diploma or equivalent (ASE certification preferred).
Fluency in Spanish is considered a strong asset.
A work environment where learning and development merge with a collective pursuit of excellence.
A healthy, safe, fair, and inclusive environment where potential can be freely expressed and developed.
The opportunity to work in a hybrid environment, supported by flexibility and access to inspiring and innovative workspaces.
Competitive benefits: Flexible group insurance, competitive pension plan, stock purchase plan, vacation and wellness/personal development days, telemedicine, employee and family assistance program, ergonomic furniture program, performance bonus, discounts on iA products, and much more!
At iA, we believe in potential and value diverse experiences. If this role inspires you, go ahead and apply – your place might be with us, and we want to get to know you!
iA Financial Group* is the strength of a company with a human side, with its over 8,000 employees. Together, we have earned the trust of our more than four million clients and 25,000 advisors who have chosen us for their insurance, savings, and wealth management.
With over $200 billion in assets and half a billion invested in technological innovation, we’re a key player in the financial services industry in Canada and the United States. The secret to our success? Investing in you, one person at a time. Because, for over 125 years, we have believed that it’s by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate.
At iA, we’re invested in you.
At iA Financial Group, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability.
Please note that if you need help or assistance to make the recruitment process more accessible for you, please Contact us here. Someone from our team will be happy to assist you with your needs.