Job Description:
Key Responsibilities
Strategic Leadership & Vision
- Support the execution of business and experience strategy by translating it into practical workflows that blend human and artificial intelligence
- Partner with Strategy leadership and key stakeholders to contribute to the growth and differentiation of Merkle's Work Design practice
- Help define how AI tools, automation, and human expertise work together in modern operating models across different business functions
- Encourage teams to think about complete processes, not just individual tasks, so AI integration creates measurable business value
Operating Model Design & Implementation
- Design and roll out new operating models that effectively split work between people and AI tools
- Lead workflow transformation workstreams that rebuild and improve business processes
- Apply frameworks for deciding what work should be automated, what should be augmented, and what needs to stay human-led
- Develop and refine reusable templates and methods for work redesign that apply across industries and functions
Change Management & Transformation
- Lead change management workstreams within larger programs that help organizations shift to AI-augmented ways of working
- Build skills in human-AI collaboration, so teams understand their new roles and how to work effectively with AI tools
- Address workforce concerns about AI displacement while supporting reskilling and career evolution efforts
- Partner with client-side leaders to support the design of new performance models, job structures, and career paths for teams working with AI
Client Engagement & Advisory
- Advise senior client stakeholders on work transformation and the shift toward AI-augmented operations
- Manage client engagements to redesign operating models and support AI-driven transformation programs
- Contribute to thought leadership on the future of work and help position Merkle as a trusted partner for work transformation
- Support revenue growth through participation in Work Design advisory services, transformation programs, and ongoing optimization work
Practice Development & Scale
- Manage a team of work design specialists, transformation consultants, and change management professionals
- Contribute to the development of proprietary methods including work ontologies, transformation approaches, and assessment frameworks
- Collaborate with technology teams to embed work design principles in AI agent development and deployment
- Establish and track metrics and measurement frameworks to demonstrate ROI from work transformation projects
Innovation & Future-Readiness
- Stay current on emerging technologies and their implications for work design, including new AI capabilities, automation tools, and collaboration platforms
- Support experiments with new work models and test approaches to human-AI collaboration prior to broader rollout
- Engage with technology providers, research institutions, and industry groups to stay informed on the future of work agenda
- Contribute to scenario planning so Merkle and our clients remain flexible and prepared for change
Qualifications
- 10-12 years of experience in management consulting, organizational design, business transformation, or operational excellence
- Demonstrated experience leading workstreams within major operating model transformations in complex, matrixed organizations
- Solid knowledge in at least two of the following areas: organizational design, process reengineering, change management, workforce planning, or AI implementation
- Experience engaging and advising senior client stakeholders on transformation initiatives
- Ability to translate technology capabilities into business value through operational change
- Working understanding of AI/ML capabilities and how they apply to business processes and workflows
- Strong stakeholder management skills, with ability to collaborate and influence across organizational levels
- Experience contributing to the growth of new practices or service lines, with budget management experience
- Advanced degree preferred (MBA, MS in Organizational Development, or related field)
- Expertise in one or more industries, with ability to apply insights across verticals
Additional Information
The annual base salary range for this position is $197,225.00 - $280,000.00. Placement within the salary range is based on a variety of factors, including relevant experience, knowledge, skills, and other factors permitted by law. Additionally, this position is eligible for discretionary incentive compensation.
Location:
USA - Remote - Washington DC
Brand:
Merkle
Time Type:
Full time
Contract Type:
Permanent
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