VP, Underwriting, Credit Risk & Processing Manager

At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives.

Must be legally eligible to work in the United States without sponsorship, now or in the future, to be considered.

Who is Customers Bank?

Founded in 2009, Customers Bank is a super-community bank with over $22 billion in assets. We believe in dedicated personal service for the businesses, professionals, individuals, and families we work with.

We get you further, faster. 

Focused on you: We provide every customer with a single point of contact. A dedicated team member who’s committed to meeting your needs today and tomorrow.

On the leading edge: We’re innovating with the latest tools and technology so we can react to market conditions quicker and help you get ahead.

Proven reliability: We always ground our innovation in our deep experience and strong financial foundation, so we’re a partner you can trust.

What You’ll Do:

The VP, Underwriting/Credit Risk &Processing Manager is responsible for Underwriting and processing departments and Risk Oversight.  Maintains all credit related Policies, Procedures, required training, feedback to staff, managers and sales team. Works closely with the Sales and Operations Manager for underwriting related support, credit quality control initiatives and workflow. Responsible for Collateral Risk, Fraud Credit Risk processes and oversight, including technology and process support for underwriting and processing. Hires, mentors and manages Underwriters and Loan Processors, when volume increases and capacity warrants. Assists with Mortgage QC and Quality Monitoring.

What Do You Need?

• 10+ years Mortgage Industry and Financial Operations Leadership and oversight.
• 10+ years Mortgage Credit Underwriting/Financial Leadership with a proven track record of success, measured against clear, defined goals and objectives. 
• Core Accountabilities include: Maintains policies and procedural updates for all operations and Credit Risk processes and requirements.
• Oversees underwriting and processing and all credit risk related activities and requirements. 
• Responsible for all regulatory and investor guidelines, assist with product development and maintenance.  Works closely with Team Members, fellow Management and Lines of Businesses to produce quality, efficiency, adherence and superior customer service.
• Ability to work well independently and in a team environment, including managing or supporting multiple teams and lines of businesses.
• Must have Mortgage "end-to-end" experience, including originations, processing, underwriting, closing, sales support, compliance and oversight. 
• Ability to reach and maintain goals and objectives, including managing large unit/dollar volume teams, in multiple locations and States.
• Proficient and highly skilled in all areas of Residential Mortgage Underwriting, Credit/Collateral Risk for Agency, Portfolio, VA, FHA, Jumbo Non-QM, Super Jumbo Non-QM and Investor Compliance and Regulatory requirements. 

Technology Skills:

• Ability to work with the Microsoft Suite and learn/work with other Customers Bank’s applications.
• LOS, Loan Operating Systems, POS - Point of Sale Systems: Familiar with all mortgage process requirements, whether manual or technology driven for retail business.
• Ability to assist in with enhancing work-flow processes to ensure a high level of customer service, both internal and external.

Customers Bank is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

We also provide “reasonable accommodations”, upon request, to qualified individuals with disabilities, in accordance with the Americans with Disabilities Act and applicable state and local laws. 

Diversity Statement:

At Customers Bank, we believe in working smart, working together, and having fun while delivering innovative solutions and memorable experiences for our customers. We are committed to the continual advancement of a culture which reflects the value we place on diversity, equity, and inclusion. We honor the diverse experiences, perspectives, and identities of our team members, and we recognize that it is their passion, creativity, and integrity that drives our success. Step into your future with us! Let’s take on tomorrow.