VP Relationship Management

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Job Title

VP Relationship Management

About your role

We are seeking a dynamic and experienced leader to oversee all aspects of service delivery for one of our key clients. This role is responsible for driving strategic alignment, ensuring operational excellence, and serving as the primary point of accountability for client success. The ideal candidate combines strong business acumen with exceptional leadership skills to manage cross-functional teams and deliver measurable results.

What you will do:

• Develop and execute strategies to align client objectives with organizational capabilities as well as oversee day-to-day operations, ensuring efficiency and compliance with contractual obligations.
• Manage financial performance, including P&L ownership, budgeting, forecasting, and identifying new revenue streams.
• Negotiate settlements for SLAs and other financial claims – manage the client “bank”, to trade small-medium financial claims of client and Fiserv.
• Monitor KPIs and implement continuous improvement initiatives to drive operational excellence.
• Lead customer business reviews and/or creating client operational performance reviews.
• Ensure the timely and successful delivery of our solutions according to client needs and objectives.
• Lead and develop a high-performing team, fostering collaboration and accountability, provide product and technical support – engaging SME’s as necessary.
• Act as a trusted advisor, identifying opportunities for growth and innovation.
• Ensure effective risk management and issue resolution across all operational areas.
• Ensure Fiserv has accurate and up to date documentation of the client architecture and processing environment, product matrix, and custom processes.

Experience you will need to have:

• Bachelor's degree
• 10 years in client leadership, strategic account management, or business oversight roles.
• Experience managing revenue portfolios, including budgeting and forecasting.
• Demonstrated experience maintaining C-suite relationships and driving client satisfaction scores.
• Track record of delivering year-over-year revenue growth and acting as a business owner.
• Experience developing and executing multi-year strategic plans for large enterprise clients.
• Expertise in setting and achieving KPIs tied to client success and profitability.
• Capable of hiring, nurturing and motivating a strategic account team at a high growth company, and successfully improving sourced and influenced revenue and client engagement.
• Ability to travel up to 30%.

Experience that would be great to have:

• Experience in healthcare/insurance industries, specifically Output Solutions business. 
• Contract and negotiation experience.

How you’ll work:

This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.

Sponsorship:

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Benefits at Fiserv:

• Fuel Your Life program to support physical, financial, social, and emotional well-being.

• Paid holidays and generous time away policies.

• No-cost mental health support through Employee Assistance Programs.

• Living Proof program to recognize your peers’ extra effort with points used for rewards.

• Eight Employee Resource Groups to foster a collaborative culture.

• Unparalleled professional growth with training, development, and internal mobility opportunities.

• Retirement planning and discounted shares with the Employee Stock Purchase Plan.

• Medical, dental, vision, life, and disability insurance options available day one

• Tuition assistance and reimbursement program.

• Paid parental, caregiver, and military leave.

#LI-CD1

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

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Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.