Job Description:
Role Summary/Purpose:
In this role, you will be the lead Portfolio Credit Manager (PCM) responsible for overall fraud management efforts for the PayPal and Venmo Credit portfolios and products, including fraud strategies at acquisition and account management transactional fraud. Other main responsibilities include operational risk evaluation, delinquency/loss mitigation, driving profitable growth, enforcement of risk policies, and portfolio monitoring. This role acts as the key fraud PCM interface for the partner and will work directly with the client, client team leadership, and Synchrony leadership.
Our Way of Working
We’re proud to offer you flexibility. At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices. Occasionally you will be required to commute or travel for in person engagement activities such as business or team meetings, training and culture events.
Essential Responsibilities:
Partner with the COEs and client in development of acquisition and account management transactional fraud strategies to balance risk/reward tradeoff and drive profitable growth
Lead the development of enhanced fraud strategies using advanced analytics to manage fraud risk targeting operating plan goals
Actively monitor the acquisition and account management transactional fraud trends across key metrics and segments to identify and quickly respond to fraud attacks
Proactively identify gaps or weaknesses in fraud defenses and fortify strategies to address them
Serve as the liaison to the commercial team for overall Credit Management efforts supporting the Venmo portfolio at Synchrony
Advise and support Venmo portfolio initiatives with credit expertise, spanning new products/features, value proposition changes, and go-to-market strategy
Work closely with the client and the internal commercial team to deliver both Synchrony’s and the partner’s risk/reward targets, while continuing to profitably grow the portfolio
Work effectively cross-functionally to drive client satisfaction delivering safety and soundness in the portfolio
Effectively communicate project status, issues and recommendations to senior leadership team, auditors, clients, regulators, vendors and other key stakeholders
Prepare and deliver client facing and leadership team presentations to facilitate informed decisions
Partner with Legal, Compliance, and Fair Lending to obtain required approvals and ensure a compliant rollout of new strategies and changes to existing strategies
Provide loss forecasts, ensuring alignment with internal loss forecasting teams and in support of all client and internal P&L and planning processes
Provide analytics and input for deal and promotional pricing activities
Provide support and input as needed for internal and external governance reviews and exams
Proactively identify and recommend process controls to mitigate issues and incidents
Coordinate multisite/country resources to ensure delivery and accuracy of all MIS and reporting needs to meet internal and external requirements
Coordinate planning cycle with client teams to ensure consistency in business plans
Responsible for providing clear guidance to the organization on risk appetite and prudent growth
Maintain effective and credible challenge of critical decisions and business processes
Ensure portfolio deal structure and contract(s) are consistent with risk appetite
Guide, mentor and develop portfolio credit and other staff in technical and business matters
Perform other duties and/or special projects as assigned
Qualifications/Requirements:
Bachelor’s degree and 8+ years in consumer risk management, credit management or a similar role, or in lieu of a degree, 12+ years in a consumer credit management
3+ years leadership experience in enterprise portfolio management oversight with strong emphasis on credit strategy, credit policy and internal/external communications
Ability and flexibility to travel for business as required
Desired Characteristics:
Experience with co-brand consumer lending and interacting with a digital only client/partner
Use of advanced technical & analytical competencies in driving effective strategic goals within a significant functional area
Familiarity with consumer and commercial lending products and practices
Experience operating at a strategic level as part of a senior leadership team
Experience with SAS or SQL or similar analytical tools
Strong communication and presentation skills
Experience creating and leading organizational change
Master’s Degree or MBA with advanced analytic focus, or equivalent
Grade/Level: 14
The salary range for this position is 170,000.00 - 290,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.
Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.
Salaries are adjusted according to market in CA, NY Metro and Seattle.
Eligibility Requirements:
You must be 18 years or older
You must have a high school diploma or equivalent
You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).
Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Our Commitment:
When you join us, you’ll be part of an inclusive culture where your individual skills, experience, and voice are not only heard – but valued. Together, we’re building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow.
This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We’re proud to have an award-winning culture for all.
Reasonable Accommodation Notice:
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time
Job Family Group:
Credit