Position Overview:
The Pharmacy Segment Leader is the single-threaded owner of customer value creation and segment economic outcomes across the Pharmacy portfolio, spanning B2B buyers/admins/influencers and B2C learners. This leader is a passionate voice for the future of the pharmacy profession, able to translate customer and market insight into differentiated value for both enterprise employers and individual pharmacists.
The Pharmacy Segment Leader is accountable for ensuring the entire Pharmacy lifecycle operates as a coherent, measurable growth system that reliably delivers customer outcomes and profitable performance. Success in this role looks like: clear activation → engagement → renewal loops, higher LTV from connected experiences, faster learning cycles through disciplined experimentation and AI-enabled insight, and cross-functional teams aligned around shared outcomes rather than outputs.
This role is single-threaded ownership of outcomes, not functional ownership of execution. The Pharmacy Segment Leader does not directly manage Sales, Marketing, Product, Engineering, or Customer Success, and is not a quota-carrying sales leader (Pharmacy sales is owned by the CRO). Instead, the Pharmacy Segment Leader partners deeply with functional leaders to translate Pharmacy segment priorities into scalable execution, runs a disciplined operating cadence (metrics, VOC, experiments, lifecycle reviews), and holds the system accountable for results. This leader is accountable for ensuring product, content, platform, and go-to-market motions work together to create durable customer value and segment-level economic performance.