VP, Operations & Growth

Position Overview:

The VP of Operations and Growth will be responsible for directing, administering and coordinating the operations and growth of HouseMaster in support of the policies, goals and objectives established by the President.

Primary Responsibilities:

• Support the President in the development, operation, promotion and growth of the Company’s business and brand.
• Assist the President in the execution of short term and long-range plans and budgets for the concept based on corporate goals and growth objectives.
• Develop and implement procedures and tools to promote communication and adequate information flow between the Company and its franchisees. Consistent communications to the franchise owners on system updates, upcoming events and other relevant information is required.
• Establish operating policies consistent with broad policies and objectives of the Company and ensure their execution.  Develop and enhance the uniqueness of the “brand” or “system”.  Regularly and systematically evaluate the results of overall operations, and of the franchisees’ businesses, and report the results to the President.
• Hire, develop, oversee and manage a team of Sure Start and Franchise Business Coaches under a culture of accountability, so they understand and execute their responsibilities correctly. Manage other support personnel as may be assigned by the President. Provide this support team with consistent communication on upcoming events, systems updates and other relevant information.
• Work with the Franchise Business Coaches in monitoring the franchisees’ financial performance and health on a regular basis, ensuring franchisee compliance with annual budget and P&L submission. This would include helping them to develop financial budgets and operating plans on an annual basis.
• Assist the Franchise Business Coaches in working with and supporting the franchisees as necessary.
• Top Tier Franchise Owners Performance: Maintain a Book of Business consisting of the top producing franchise owners to include coaching, goal setting, monitoring progress, and providing sales support.  Track and manage Week-over-Week (WoW), Month-over-Month (MoM), and Year-over-Year (YoY) franchise Book of Business trends. Ensure top-tier coaching and tracking for Top franchisees to drive system benchmarks and growth.
• Lead, guide and maintain an understanding of sales strategy, marketing execution, and systems integration to elevate the performance of the HouseMaster network. Critical focus will include HouseMaster’s sales process and execution across the network to grow system sales. Collaborate with franchisees, corporate stakeholders, and the Neighborly analytics and IT teams to deliver insights, implement digital tools, and ensure consistent data alignment. This position is pivotal in enhancing brand visibility, supporting franchise growth, and maintaining a culture rooted in the Guiding Principles and Code of Values.
• Drive year-over-year same store sales growth by providing strong sales programs, sales systems and training, and leadership throughout the franchise system. Sales training for both Business Owners and their Teams.
• Establish and meet sales goal(s) for national and regional sales.
• Develop and implement sales procedures, reporting and tracking tools to promote communication and adequate information flow between the Company and its franchise owners. Assist and organize regional meetings, Franchise Business Coaches meetings and other staff training sessions.  Support the annual Neighborly Reunion and encourage the franchisees’ attendance and participation.
• Work closely in collaboration with HMS Marketing Manager to ensure alignment between the operations and marketing departments’ tactics in support of HMSs strategic initiatives.
• Evaluate and develop new service and product offerings in collaboration with the HMS’s Director of Systems to assist the President in charting the strategic direction of HouseMaster
• Perform other duties as required. These duties may include assignments in job classification other than their own.

Required Attributes:

• Leadership oriented personality and the ability to effectively motivate subordinates to meet or exceed performance standards.
• Communicate clearly and precisely in verbal and written forms to employees, current and prospective customers.
• Personality and behavior characteristics that provide an even-handed approach to problem resolution.
• The desire and ability to organize the basic elements of projects and direct their overall successful execution.
• Ability to build and implement a strategically aligned sales/business development system for Franchise Owners to execute on a local level.
• Team oriented. Be able to accept and respond to suggestions and criticisms in an amicable manner
• Ability to read, analyze and interpret profit and loss statements, balance sheets and basic business law.
• Ability to lift 25lbs on occasion.

Education & Experience:

Education: Bachelor’s degree (B.A.) for a four-year college or university 

Experience:

• A minimum of five (5) plus years of relevant business, franchising and/or home inspection experience, which provides the necessary skills, knowledge and abilities
• Experience with CRM/Operating systems preferred

Brand:

HMS House Master