VP, Operations

Company Overview 

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Asset Living is a third-party management firm with a proven partner in fostering thriving communities nationwide. Founded in 1986, Asset Living has decades of experience delivering exceptional value to our partners. Since the beginning, our undeniable passion has driven our organic growth from a small property management firm to one of the most trusted allies in real estate. Asset Living's growing portfolio includes a multitude of properties across the country that span the multifamily, single-family home rentals, affordable housing, build-to-rent, active adult, and student housing divisions.   

Asset Living is a fast-growing company made up of talented individuals from diverse backgrounds that differentiate us and help us drive innovation and results for our clients and communities across the US. At Asset Living, we wholeheartedly believe 'Together We Lead, Together We Succeed. We empower each other to lead by example, collaborate, and evolve – inspired by our belief that we can continually improve as individuals and as an organization. Together, we create an environment where every voice is heard, every idea is valued, and every individual experiences opportunities to grow as our company grows. When you join Asset Living, you become part of a dynamic team that thrives on unity, unique talents, and a universal culture of winning.    

Recognized as one of the nation's Best and Brightest Places to Work and ranked in the NMHC top 50 professionals, join Asset Living because of its reputation as the most trusted partner in real estate, workplace culture, and growth opportunities. Asset Living is a member of The Institute of Real Estate Management (IREM) and is recognized as an Accredited Management Organization (AMO). Together, we lead the way, and together, we achieve excellence in all that we do. Join a workplace where success is a collective journey and leadership is a shared responsibility.   

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VP, Operations

The Vice President of Operations is a senior leadership role responsible for overseeing a large, diverse portfolio of residential properties through direct supervision of Regional Vice Presidents, Regional Managers, and on-site teams. This role ensures operational excellence, client satisfaction, and team development while aligning daily execution with broader company goals. The VP, Operations acts as a key connector between the field, clients, and executive leadership.

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Essential Duties & Responsibilities

Operational Oversight

• Oversee operational performance across a multifamily and/or student housing portfolio, typically covering up to 20,000 units.
• Support direct reports (RVPs, Regional Managers) in achieving performance goals, meeting client expectations, and executing strategies.
• Guide budgeting, forecasting, and proforma planning to ensure assets meet financial goals and ownership targets.
• Identify and solve inefficiencies in workflows, technology use, and communication systems to improve performance and reduce cost.

Leadership & Team Development

• Build and lead a high-performing operations team by mentoring Regional Managers and RVPs and supporting leadership development.
• Promote a culture of accountability, transparency, and collaboration.
• Ensure hiring decisions support long-term success and monitor portfolio-level employee retention and performance.
• Recognize and develop talent internally to build succession pipelines and future leadership capacity.

Client & Stakeholder Engagement

• Serve as a primary point of contact for clients and ownership groups, proactively engaging in discussions around performance, strategy, and growth.
• Join or lead property calls and client meetings as needed to support the team and strengthen relationships.
• Lead or participate in RFP responses, pitches, and business development opportunities.
• Ensure strategic alignment with clients by identifying opportunities for improvement and growth across their portfolio.

Customer & Brand Experience

• Foster a customer-first culture for both internal (employee) and external (resident, client) stakeholders.
• Maintain a strong executive presence to build trust and confidence in service delivery.
• Proactively address potential concerns using data and insights to anticipate and prevent service or performance issues.
• Represent the brand through industry involvement and partnership building.

Communication & Problem-Solving

• Adapt communication style based on audience and situation; model open, clear, and solution-focused dialogue.
• Communicate consistently with Senior VPs and Divisional Presidents on business health, risk areas, and opportunities.
• Lead team and client problem-solving with a data-informed approach that encourages collaboration, innovation, and accountability.
• Empower team members to develop their communication and problem-solving skills through mentorship and delegation.

Travel

• This position entails travel, estimated at 25-50% of work time annually. Travel may be required for property visits, conferences, training sessions, or other business-related activities.

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Education & Experience

• Bachelor’s degree preferred; equivalent experience in property management operations will be considered.
• Experience in multifamily and/or student housing operations required, with a demonstrated understanding of property performance, client service, and team leadership.
• Proven ability to lead cross-functional teams, oversee large portfolios, and collaborate with clients and ownership groups.
• Strong financial, operational, and strategic decision-making skills.
• Professional certifications such as CAM, CAPS, or CPM are a plus.

This job description should not be considered all-inclusive. It is merely a guide of expected duties. The employee understands that the job description is neither complete nor permanent and may be modified at any time. At the request of their supervisor, an employee may be asked to perform additional duties or take on additional responsibilities without notice.