Redwood Credit Union is seeking a dynamic and strategic leader to serve as Vice President of Enterprise Fraud. This role is responsible for strategically planning, directing, and reporting on enterprise fraud and mitigation programs covering all types of fraud for the organization. This includes, directing all activities that identify, evaluate, and communicate risks, as well as establish strategies for addressing current, known, and anticipated threats. The VP is responsible for reporting to executive management on risk assessments, which includes analyzing historical data and trends, evaluating performance metrics, identifying gaps, and considering other internal and external factors. Ultimately, responsible for preventing, reducing, and recovering financial losses by managing fraud systems and investigations for all types of transactions and situations, including Visa’s recovery process, and, at times, collaborating with RCU’s security team and law enforcement agencies.
Key Responsibilities
Leadership:
o Assist senior management with research and advice on the impact of new loss mitigation programs/strategies from an enterprise risk and fraud mindset.
o Serve as a member of the Leadership team providing leadership and direction for RCU.
o Ensure effective interface between Enterprise Fraud and other departments and assist with the coordination and completion of projects to ensure policies, programs, objectives and goals are communicated and met.
o Attend and actively participate in All Team, Leadership Team, and strategic and operational planning meetings, etc.
o Represent Redwood Credit Union with outside entities such as examiners, auditors, legal counsel, vendors, and other support companies or third parties.
o Provide support to the SVP/Payments including planning and drafting monthly meeting agendas, annual calendars, reports, meeting binder preparation and maintenance, and records retention.
o Monitor and report on all loss mitigation activities throughout the organization and lines of business.
Planning:
o Translate Redwood Credit Union strategic business plans into enterprise fraud operation and mitigation department strategies and operational plans.
o Participate in the development of the Credit Union's policies, plans and programs as a member of the Leadership Team.
o Develop and implement plans and policies to attain goals and objectives, measure progress and implement adjustments as appropriate.
o Prepare short-term and long- term goals and objectives for enterprise fraud and mitigation functions.
o Develop and present opportunities to the Leadership team that will allow better service to Members and prevent losses to the Credit Union.
o Develop and manage the annual department budgets and ensure projections are met.
Program Management:
o Provide leadership and operational direction for Enterprise Fraud operational and mitigation program activities.
o Ensure behavioral biometrics screening system, Visa’s fraud prevention system, digital banking fraud prevention, mobile deposit fraud prevention, and other fraud prevention systems are operating at peak performance to protect RCU while balancing the Member experience.
o Maintain and lead risk monitoring programs to enhance the organization’s ability to manage fraud across the enterprise.
o Ensure RCU’s enterprise fraud operational and mitigation policies and strategies are compliant with applicable regulations and strategic imperatives of the organization.
o Prepare status reports for the SVP/Payments.
o Work closely with all management to enhance fraud risk management activities and the fraud risk mindset throughout the Credit Union.
o Recruit, select, train, motivate, mentor, evaluate, develop, and review work of all direct reports.
Other Functions:
o Perform other duties as assigned.
o Represent RCU at various functions and community events.
o Participate in community volunteer boards and associations.
Join us and discover why you'll love working at Redwood Credit Union!
ABOUT REDWOOD CREDIT UNION (RCU):
At Redwood Credit Union, our mission is to passionately serve the best interests of our Members and communities. Since 1950, we have been dedicated to supporting the financial well-being of our Members through better rates, low or no fees, and best-in-class customer service. Our purpose is to inspire hope and elevate the financial well-being of our communities one person at a time, through good times and bad.
As a not-for-profit financial institution, we are committed to a people-first approach, which is reflected not only in how we serve our Members, but also in how we treat our employees. Our leadership team is deeply focused on fostering a culture of heart and empathy, integrity, passion, inclusion, meaningful relationships, excellence, and ensuring financial well-being for all.
Why work for Redwood Credit Union?
• 29th largest credit union in the U.S. and the largest financial institution based in the North Bay
• Awarded a 5-Star Rating based on 6/30/24 financial data by Bauer Financial
• Recognized by Newsweek as one of "America's Greatest Midsize Workplaces 2025"
• Recognized by Newsweek as one of "America's Best Credit Unions 2024"
• Recognized by Forbes as one of “America’s Best Small Employers 2023"
• Voted Best Places to Work in the North Bay 20 years in a row
• World-class Employee Engagement scores
• Rated Superior in Service by more than 90% of Members, surveyed by SF Gate
• Industry leading Net Promoter Scores across the U.S.