Sword Health is shifting healthcare from human-first to AI-first through its AI Care platform, making world-class healthcare available anytime, anywhere, while significantly reducing costs for payers, self-insured employers, national health systems, and other healthcare organizations. Sword began by reinventing pain care with AI at its core, and has since expanded into women’s health, movement health, and more recently mental health. Since 2020, more than 700,000 members across three continents have completed 10 million AI sessions, helping Sword's 1,000+ enterprise clients avoid over $1 billion in unnecessary healthcare costs. Backed by 42 clinical studies and over 44 patents, Sword Health has raised more than $500 million from leading investors, including Khosla Ventures, General Catalyst, Transformation Capital, and Founders Fund. Learn more at www.swordhealth.com.
Role:
Sword Health is seeking a VP, Customer Success to lead Customer Success Operations and Strategy within our Commercial Operations organization. This leader will own high-impact strategic initiatives, operational excellence, and scalable processes that enable world-class customer outcomes as Sword continues to grow. You will lead a team responsible for optimizing how Customer Success operates, scales, and delivers value in support of Sword’s mission to free 2 billion people from physical pain.
Team:
You will lead a high-performing Customer Success Operations team and partner closely with Sales, Commercial Operations, Marketing, Clinical Operations, Product, Finance, and Technology. As a senior leader within the Commercial Leadership Team, you’ll act as connective tissue across teams, aligning priorities, driving shared accountability, and ensuring Customer Success is equipped to scale effectively.