Shape the Next Chapter of Customer Success Excellence
Coveo empowers enterprises to use AI for personalized digital experiences at scale. Built on intelligent search, our enterprise-grade GenAI platform helps 700+ customers unify data, understand intent, and deliver tailored experiences across Commerce and Knowledge. With a strong product foundation, global reach, and a “One Team” culture, Coveo is primed for its next chapter of growth.
We’re seeking an influential Vice President of Customer Success to lead and scale our global CS organization of ~50 professionals across North America, EMEA, and APAC. You’ll play a pivotal role on Coveo’s leadership team, driving customer-centric strategy and execution that fuels adoption, expansion, and advocacy.
This is a high-impact role shaping the customer experience in an increasingly AI-centric world; balancing strategic vision with operational excellence and execution across enterprise accounts.
What You’ll Do
- Lead and scale a high-performing global Customer Success team, fostering accountability, collaboration, and innovation.
- Define and execute a world-class Customer Success strategy aligned with Coveo’s AI-first, product-led vision.
- Accelerate customer adoption, retention, and expansion through data-driven engagement and value realization.
- Build trusted relationships with enterprise executives, driving advocacy and long-term partnership.
- Champion operational excellence through scalable processes, KPIs, and industry-leading tools such as Salesforce and Gainsight.
- Partner cross-functionally with Sales, Product, and Marketing to ensure a seamless, customer-first experience.
- Inspire a customer-obsessed culture that prioritizes impact, learning, and continuous improvement.
- Represent Customer Success as a strategic voice within Coveo’s leadership team and with key customers.
What You’ll Bring
- 12+ years of experience in Customer Success or related leadership roles, ideally within high-growth SaaS or enterprise software environments.
- Proven track record leading global CS teams at scale ($100M–$500M+ revenue).
- Experience owning end-to-end CS functions and driving measurable improvements in retention and expansion.
- Deep understanding of complex enterprise solutions and customer lifecycles.
- Technical fluency with CS tools and data infrastructure (e.g., Salesforce, Gainsight, Data and AI tools).
- Experience in CS transformation initiatives, including tool overhauls and community portal builds.
- Exposure to industries such as Commerce, Customer Experience, and Applied AI strongly preferred.
Send us your application, we want to know what you're all about!
Join the Coveolife!