Who We Are:
At Emburse, you’ll not just imagine the future – you’ll build it. As a leader in travel and expense solutions, we are creating a future where technology drives business value and inspires extraordinary results.
The VP, Customer Operations will own and evolve the operational foundation of our end-to-end client experience across delivery, engagement and renewal. This role operates at the center of a highly complex environment, spanning multiple products, deeply integrated systems, sophisticated contractual models, and nuanced performance measures.
The ideal candidate is a seasoned systems thinker who thrives in complexity, has operated in PE-backed B2B SaaS environments, and brings strong financial and operational discipline. This leader will partner with functional CX leaders and closely with Finance and Product teams to translate complexity into scalable, repeatable, and economically sound operating models.