Job Description:
Role Summary/Purpose:
At Synchrony, we enable commerce by delivering the leading financial ecosystem that connects our partners and our customers through world-class technology, products, and capabilities. Our partners and customers are at the forefront of everything that we do.
Our AI organization is dedicated to advancing artificial intelligence solutions that put people at the center, ensuring technology serves human needs with empathy and respect. Guided by the core values of human-centric design, trust and understanding, and responsible AI governance, we strive to build AI systems that are transparent, fair, and reliable. We commit to fostering confidence among our customers, employees, and stakeholders by upholding the highest ethical standards, promoting accountability, and continuously enhancing AI safety and inclusiveness. Through collaboration, innovation, and stewardship, our AI organization empowers the institution to harness the transformative potential of AI while safeguarding the interests and well-being of all those we serve.
The Vice President of AI Solutions will lead the strategic vision and enterprise-wide adoption of artificial intelligence across our organization. This role is responsible for driving the intake and engagement of AI ideas from all business units, overseeing learning and development programs to build AI literacy, and defining metrics to measure the impact and addressable opportunities of AI initiatives. As a key leader and change agent, the incumbent will champion the proliferation of scalable, ethical, and compliant AI solutions that enhance business performance, foster innovation, and empower employees at every level to leverage AI-driven capabilities.
Our Way of Working
We’re proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events.
Essential Responsibilities:
Develop and manage a robust framework for collecting, evaluating, and prioritizing AI and opportunities and implementations from across business units.
Collaborate with business leaders, data science teams, and technology partners to foster a culture of innovation and continuous AI-driven improvement.
Serve as a key liaison and evangelist for AI adoption, ensuring cross-functional alignment and momentum for AI initiatives.
Design and implement comprehensive AI and data literacy programs aimed at upskilling employees across functions and leadership tiers.
Partner with HR, Learning & Development, and external vendors to deliver training, workshops, and certifications on AI technologies and their practical applications in finance.
Promote knowledge sharing and best practices through communities of practice, seminars, and internal communications.
Work and coordinate across the pillars of AI and collaborate with functional teams and product teams to ensure business needs are properly captured as well as drive AI federated standards/practices.
Earnestly participate and provide readouts for Strategic Initiative meetings and workouts
Work with functional leads and technical leads to determine scope and priorities for product development cycles in AI initiatives
Work with key stakeholders across the company to ensure successful AI product releases as well as communicate broadly to inspire and motivate teams.
Define and track key performance indicators (KPIs) and metrics to measure the business impact and ROI of AI projects across various lines of business.
Lead analysis efforts to identify high-value AI use cases and quantify addressable opportunities to drive strategic investment decisions.
Report to senior leadership on progress, challenges, and successes in AI adoption, making data-driven recommendations for scaling initiatives.
Proactively identifies and removes barriers and roadblocks in ensuring quality work and prevents distractions
Ensures timely and accurate communication and distribution of information to all appropriate team members and stakeholders.
Foster the proliferation of AI capabilities, ensuring solutions are scalable, secure, and aligned with regulatory and compliance standards.
Work collaboratively with governance leaders to provide input on governance frameworks including ethical AI principles, risk management, and quality control.
Collaborate with technology, risk, compliance, and legal teams to ensure responsible and transparent AI deployment.
Identify differences in understanding and issues as they arise and elevate them to the team for resolution, or to management if needed
Work with multiple co-located and distributed teams (off-shore and on-shore)
Perform other duties and/or special projects as assigned
Qualifications/Requirements:
Bachelor's degree in Computer Science, Business, or related field, with a minimum of 5 years of experience in Information Technology or, in lieu of the Bachelor's degree, a minimum of 7 years of experience in Information Technology
Previous experience in AI solutions management.
Desired Characteristics:
Strategic visionary with strong ability to align AI initiatives to business goals
Collaborative leader skilled in cross-functional partnership and team motivation
Effective communicator able to simplify complex AI concepts for diverse audiences
Data-driven decision maker focused on measurable impact and KPIs
Change agent who drives cultural adoption and innovation
Passionate advocate for continuous learning and talent development
Committed to ethical AI practices, risk management, and compliance
Strong business acumen with deep understanding of financial services
Innovative problem solver with creativity and persistence
Results-oriented with focus on delivering tangible ROI and outcomes
Self-starter with ability to accept responsibility for projects and see them through to completion, to work as individual contributor, mentor junior level staff, and to contribute as part of a larger team.
Grade/Level: 13
The salary range for this position is 155,000.00 - 260,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.
Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.
Salaries are adjusted according to market in CA, NY Metro and Seattle.
Eligibility Requirements:
You must be 18 years or older
You must have a high school diploma or equivalent
You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).
Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Our Commitment:
When you join us, you’ll be part of an inclusive culture where your individual skills, experience, and voice are not only heard – but valued. Together, we’re building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow.
This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We’re proud to have an award-winning culture for all.
Reasonable Accommodation Notice:
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time
Job Family Group:
Information Technology