VP, AI Automation, L12

Job Title: VP, AI Automation, L12 

Company Overview:

Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more.

• We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies.

• We provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being.

• We provide career advancement and upskilling opportunities, for all to take up leadership roles.

Organizational Overview:

The Vice President of AI Automation will function as the leader of a team of multidisciplinary AI teams responsible for building and maintaining a scalable, secure, and flexible AI automation platform that integrates with existing enterprise systems and data architectures. This person will also oversee the design, development, and deployment of intelligent agent systems. The role will report to the SVP of Innovation, Payments and AI.

Role Summary/Purpose: 

Our AI organization is dedicated to advancing artificial intelligence solutions that put people at the center, ensuring technology serves human needs with empathy and respect. Guided by the core values of human-centric design, trust and understanding, and responsible AI governance, we strive to build AI systems that are transparent, fair, and reliable. We commit to fostering confidence among our customers, employees, and stakeholders by upholding the highest ethical standards, promoting accountability, and continuously enhancing AI safety and inclusiveness. Through collaboration, innovation, and stewardship, our AI organization empowers the institution to harness the transformative potential of AI while safeguarding the interests and well-being of all those we serve. 

The Vice President of AI Automation will be a key leader responsible for defining and executing a comprehensive AI automation strategy that spans Agentic AI Systems, Enterprise Agent Development, and Robotic Process Automation across the organization. This role requires a visionary leader to build and scale an automation platform that enhances operational efficiency, drives innovation, and supports emerging Agentic Commerce initiatives. The successful candidate will collaborate closely with stakeholders across business and technology teams to deliver intelligent automation solutions that transform customer experiences and optimize enterprise workflows while ensuring compliance and governance in a complex financial services environment. 

Key Responsibilities: 

• Define and execute the enterprise AI automation strategy aligned with the institution’s broader digital transformation goals. 

• Build and scale a robust automation platform that supports Agentic AI systems, RPA, and enterprise agent development.

• Lead and grow a high-performing multidisciplinary team of AI engineers, developers, and automation specialists.

• Build and maintain a scalable, secure, and flexible AI automation platform that integrates with existing enterprise systems and data architectures. 

• Stay abreast of emerging AI technologies and automation trends to continually evolve the platform and leverage state-of-the-art solutions. 

• Oversee the design, development, and deployment of intelligent agent systems that drive operational efficiency and enhance customer experiences. 

• Innovate on autonomous and semi-autonomous agents to support both front-office and back-office operations. 

• Foster collaboration across business units to identify automation use cases and deploy enterprise-grade agent solutions. 

• Lead the RPA strategy and implementation, focusing on end-to-end automation of complex workflows and processes. 

• Ensure best practices in governance, security, and compliance are maintained in all automation initiatives. 

• Collaborate closely with commercial, product, and technology teams on Agentic Commerce projects, leveraging AI agents to enhance client engagement, product recommendations, and transactional workflows. 

• Drive innovations that integrate automation capabilities into commerce platforms, improving speed and personalization. 

• Partner with senior leadership and key stakeholders across the institution to advocate for AI automation initiatives and secure buy-in. 

• Drive a culture of innovation and continuous improvement in automation adoption. 

• Work with multiple co-located and distributed teams (off-shore and on-shore) 

• Perform other duties and/or special projects as assigned 

Qualifications/Requirements: 

• Bachelor's degree in Computer Science, Business, or related field, with a minimum of 8 years of experience in Information Technology or, in lieu of the Bachelor's degree, a minimum of 10 years of experience in Information Technology .

• Deep understanding of Agentic AI, Enterprise Agent Development, and Robotic Process Automation technologies. 

• Experience driving enterprise-scale automation platforms with a focus on scalability, security, and compliance. 

Desired Characteristics: 

• Strategic visionary with a strong passion for leveraging AI and automation to transform financial services. 

• Proven ability to lead and inspire cross-functional, multidisciplinary teams in a fast-paced environment. 

• Exceptional communication skills, capable of translating complex technical concepts into clear business value. 

• Collaborative mindset with a track record of building strong partnerships across technology, product, and business units. 

• Innovative thinker who stays current with emerging AI trends and is comfortable driving adoption of new technologies. 

• Strong project and change management skills, able to navigate complex organizational dynamics and drive alignment. 

• Data-driven decision maker who balances risk and opportunity thoughtfully.

• Demonstrated commitment to fostering a culture of continuous improvement, inclusion, and ethical AI use. 

Eligibility Criteria:

• Bachelor's degree in Computer Science, Business, or related field, with a minimum of 8 years of experience in Information Technology or, in lieu of the Bachelor's degree, a minimum of 10 years of experience in Information Technology 

​Work Timings: 9 AM to 5 PM EST  

This role qualifies for Enhanced Flexibility and Choice offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time – 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs. Please discuss this with the hiring manager for more details. 

We are proud to offer flexibility at Synchrony. Our way of working allows you the option to work from home or workspaces in our Regional Engagement Hubs—Hyderabad, Bengaluru, Pune, Kolkata, or Delhi/NCR.

As directed by the management, you will be required to commute or travel to Hyderabad or one of the Regional Engagement Hubs for in-person engagement activities such as business/ team meetings, trainings, and events.

We are proud to offer flexibility at Synchrony. Our way of working allows you the option to work from home or workspaces in our Regional Engagement Hubs—Hyderabad, Bengaluru, Pune, Kolkata, or Delhi/NCR.

As directed by the management, you will be required to commute or travel to Hyderabad or one of the Regional Engagement Hubs for in-person engagement activities such as business/ team meetings, trainings, and events.

For Internal Applicants:

• Understand the criteria or mandatory skills required for the role, before applying

• Inform your manager and HRM before applying for any role on Workday.

• Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format)

• Must not be any corrective action plan (First Formal/Final Formal, LPP)

• L10+ Employees who have completed 18 months in the organization and 12 months in their current role and level are only eligible.

• L10+ Employees can apply.

Grade/Level: 12