Volunteer Services Coordinator

If you are looking to make an impact on a meaningful scale, come join us as we embrace the Power of One!
 

We strive to be an employer of choice and establish a reputation for being a talent rich organization where Associates can grow their career caring for others. For over a century, we’ve served the health care needs of the people of Memphis and the Mid-South.
 

Recruits, screens, trains, assigns, and manages volunteers. Identifies volunteer requests, develops service descriptions and matches volunteers to departmental requests. Provides customer service to volunteers, callers and hospital visitors, including donors and Hospital/Foundation Staff. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.

 

Working at MLH means carrying the mission forward of caring for our community and impacting the lives of patients in every way through compassion, a deliberate focus on service expectations and a consistent thriving for excellence.

A Brief Overview
Recruits, screens, trains, assigns, and manages volunteers. Identifies volunteer requests, develops service descriptions and matches volunteers to departmental requests. Provides customer service to volunteers, callers and hospital visitors, including donors and Hospital/Foundation Staff. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.

What you will do

• Promotes working relations and works as part of the department team inter- and intra-departmentally to facilitate the department’s ability to meet goals and objectives. Coordinates and manages activities of Volunteers for the Le Bonheur facilities.
• Promotes program within community and recruits new volunteers in collaboration with organizations in accordance with MLH equal opportunity, affirmative action, and labor relations policies.
• Assesses facility needs and implements volunteer positions to meet those needs operationally and clinically. Coordinates shift and/or event specific volunteers and programs.
• Provides customer service to volunteers, callers, hospital visitors and staff.
• Assists Director in developing recognition programs for volunteer participants.
• Performs other job functions as requested.

Education/Formal Training Requirements

• Required - Bachelor's Degree Non-Profit Administration
• Preferred - Bachelor's Degree Communications
• Preferred - Bachelor's Degree Education
• Preferred - Bachelor's Degree Human Resources
• Preferred - Bachelor's Degree Marketing

Work Experience Requirements

• Required - Non-profit 1-3 years
• Preferred - Healthcare environment
• Preferred - Patient service

Knowledge, Skills and Abilities

• Knowledge of the structure of the Untied Methodist Church and how it relates to MLH is preferred.
• Strong customer service skills.
• Ability to demonstrate leadership potential
• Skills in composing and delivering presentations to outside organizations or department leaders.

Supervision Provided by this Position

• There are no supervisory or lead responsibilities assigned to this position. However, this position is responsible for coordinating and supervising the activities of the Volunteers.

Physical Demands

• The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion.
• Must have good balance and coordination.
• The physical requirements of this position are: light work - exerting up to 25 lbs. of force occasionally and/or up to 10 lbs. of force frequently.
• The Associate is required to have close visual acuity to perform an activity, such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading.
• The conditions to which the Associate will be subject in this position: The Associate is not substantially exposed to adverse environmental conditions; job functions are typically performed under conditions such as those found in general office or administrative work.

Our Associates are passionate about what they do, the service they provide and the patients they serve. We value family, team and a Power of One culture that requires commitment to the highest standards of care and unity.

Boasting one of the South's largest medical centers, Memphis blends a friendly community, a thriving and growing downtown, and a low cost of living. We see each day as a new opportunity to make a difference in the lives of the people in our community.