Volunteer

JOB TITLE: Garden Centre Volunteer (Shop)

SERVICE: Old Moat Garden Centre

LOCATION: Horton Lane, Epsom, Surrey

ACCOUNTABLE TO: Garden Centre Manager/Team Manager

BRIEF PURPOSE:

The Garden Centre Volunteer (Shop) roles primary focus is to serve customers in our Garden Centre Gift shop. The role may also include providing training and support to people who are using the wellbeing service as part of their recovery journey.

MAIN TASKS

• Serving customers using a computerised till, handling money and card transactions.
• Stocking up, pricing and displaying plants and garden centre items.
• Checking off new deliveries and scanning in stock.
• Taking care of and watering house plants.
• Answering customer queries or referring customers to someone who can give the necessary information within the centre.
• Keeping the shop area clean and tidy.
• Supporting and encouraging people using our wellbeing service.
• Taking part in relevant training as required.
• Ensuring high standards of tidiness and cleanliness.
• Ensuring Health & Safety regulations and procedures are adhered to (as per the Health and Safety Policy), reporting any issues to a Trainer/Manager.

BENEFITS

1. Full training in the use of a computerised till and EPOS system.

2. The opportunity to make a valuable contribution to a worthwhile project within the community.

3. Working with a positive and friendly team of people.

4. Full induction in the work of Richmond Fellowship including access to online learning to further develop skills.

5. Team discounts on items across the garden centre and café.

6. Provision of safety boots (if applicable) or funding towards purchase of own boots up to a value of £50.

7. Team Social events including a summer BBQ and Festive meal.

Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band. 

 

About Waythrough 

Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England. 

 

Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers. 

 

Make a real difference in your community 

Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change. 

What We Offer

We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy:

• Discounts from various schemes

• Training and personal development

• A chance to make a real difference in people’s lives

• Free induction and role-specific training

• Support from experienced staff and regular supervision

• Opportunities to meet new people and develop your confidence

• Reimbursement for travel and agreed expenses

• Valuable experience that can support your personal or career development

Inclusion and accessibility 

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support. 

 

We have signed up to the Disability Confident Scheme  - all applicants are welcome, and adjustments can be made to enable fair participation.

 

If you need adjustments or support to apply, please email our recruitment team: recruitmentteam@waythrough.org.uk 

 

How to apply 

If you’re viewing this advert on an external platform such as Indeed, please click ‘Apply via company website’ to view the full job description and submit your application. 

 

Please note that while this role has a stated closing date, we reserve the right to close the advert early should we receive a high number of applications.

Closing date:

2026-01-30