Volunteer Programs Crew Lead (Seasonal)

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES                

Recruiting, Training, Coordinating, Supervising and Evaluating Volunteers  

• Leads and coordinates volunteers to ensure opportunities for public involvement to fulfill department vision, mission, and initiatives.  

• Hosts outreach and recruitment strategies and events (virtual and in-person) to promote OSMP and city-wide volunteer opportunities. 

• Creates volunteer job descriptions and applications to screen and select volunteers. 

• Provides field support, training, and performance feedback to volunteers. 

• Facilitates both online and in-person trainings and team development activities for volunteers and staff who support volunteers. 

• Responds to internal and external customers in a timely and reliable manner. 

• Motivates, develops, and directs volunteers as they work, identifying the best volunteer candidates for the role.  

• Works effectively as a member and leader of formal and informal teams by understanding the interests and concerns of others, demonstrating a willingness to share and receive information and feedback, and acting on it accordingly.   

• Openly shares successes and challenges to enhance the OSMP Volunteer programs.  

• Instructs and mentors volunteers, demonstrating commitment to mentoring others, answering questions, and providing a safe space to learn. 

• Identifies what needs to be done and doing it before being asked or before the situation requires it. Completes work in a timely and consistent manner.  

• Coordinates equipment, materials, and uniforms for volunteers.  

• Works with staff to recognize and celebrate volunteer impact.  

• Interacts with the public to increase awareness of park rules and regulations and acts as a community advocate; communicates with diverse community members and represents the department at various public events.  

 Program and Database Management   

• Maintains a city-wide database to organize 2,500+ OSMP volunteers and keeps accurate records of all data. 

• Trains staff and volunteers on the Give Pulse volunteer database and time entry system and/or other volunteer management systems as needed.  

Reporting and Communication   

• Records and communicates volunteer impact for monthly, quarterly, and annual reporting.  

• Prepares presentations for staff, volunteers and advisory boards as necessary.  

• Works closely with staff from 8 to 10 other OSMP and city departments through meetings, Microsoft Teams, calls and emails. 

• Presents volunteer data to a variety of groups including internal and external colleagues. 

• Speaks and writes to communicate ideas clearly, actively listens and demonstrates an openness to new ideas. 

• Builds collaborative relationships and works as a member of the team.

• Develops, maintains, and strengthens partnerships with others inside and outside the organization.

• Provides information, assistance, and support to others.  

Other 

• Takes proper safety precautions to prevent accidents.  Responsible for the safety of self, others, materials, and equipment. 

• Uses all required safety equipment and follows all safety regulations, policies and procedures. 

• Reports all accidents and damage to city property. 

• Knows and complies with all policies, including safety best practices. 

• Collaborates with multiple work groups, other city departments, and external partners and vendors. 

• Knows and complies with all policies, including safety best practices. 

• Supports and trains staff on volunteer best management practices.  

• Wears department uniform when interacting with volunteers and the public. 

• Other duties as assigned. 

MINIMUM QUALIFICATIONS  

• Ability to notice, interpret, and anticipate others’ concerns and feelings, and to communicate this awareness empathetically to others. 

• Ability to work evenings and weekends.   

• Ability to inventory supplies and help order supplies to meet daily functions of program.

• Skill and ability to manage a volunteer database including setting up operations and reporting functions with in it, pulling relevant data, troubleshooting, interpreting data, and assisting volunteers and other staff in the database use.

• Skill to handle various administrative tasks on a daily basis to include answering phone calls, replying to emails, assisting volunteers with requests, communicating with staff that volunteers work alongside.

• Skill, interest and ability to work with volunteers.  

• Skill in written and oral communication.  

• Have and maintain acceptable background information, including criminal conviction history.  

• Valid driver's license and ability to maintain acceptable motor vehicle record.  

PREFERRED QUALIFICATIONS  

• Ability to train volunteers using both in person and virtual platforms. 

• Ability to communicate bilingually in English and Spanish. 

• Ability to demonstrate problem solving and decision making by recognizing needs, assessing possible methods to meet needs, and act on solutions. 

• Knowledge and familiarity with project management variables including time, resources, requirements, and responding to unexpected events. 

• Knowledge of learning strategies by selecting and using teaching methods appropriate for a situation when learning or teaching new things. 

• Skill in and prior experience leading, supervising or supporting volunteers in public contact roles or natural resource management related roles.

• Bachelor’s Degree in natural sciences, resource management, education, public lands, or similar field.

REQUIRED EDUCATION AND EXPERIENCE  

• Associate degree in natural sciences, resource management, education, public lands, or a similar field. Four (4) years of related experience may substitute for the education requirement only.

• Two (2) or more years of experience in a combination of: customer service or public communications, public speaking, and/or coordinating volunteers or events.

• Must have or be able to obtain valid current First Aid and CPR/AED certifications within first 3 months of employment.

SUPERVISION  

Supervision Received: Volunteerism and Service Learning Program Manager 

Supervision Exercised: None

 WORKING CONDITIONS AND REQUIREMENTS        

• Physical and mental effort: Ability to lift and carry up to 20 pounds of equipment or materials. Able to bend and stand for up to 4 hours of time in field setting. Able to work in a busy office setting with frequent noise or interactions happening with other co-workers.

• Work environment: Virtual, field and in-person trainings and work. Outdoor and indoor settings. Frequent evenings and weekends for volunteer trainings and supervision of teams. The City of Boulder has adopted a Hybrid working model that allows individuals in appropriate positions to telework for part of their week but requires all employees to work in a city office or out in the Boulder community a minimum of two days a week (or an equivalent amount of time).  

• Machines and equipment used: Drives a city vehicle when necessary. Use of garden and weeding tools such as shovels, rakes, clippers and hori hori knife. Comfortable hiking with traction device on feet for icy conditions. Office equipment such as laptop computer, city-issued cell phone, copy machine and Microsoft programs.