Voice of the Customer (VOC) Analyst

Voice of the Customer (VOC) Analyst

  

This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office.

Job Description:

Role Overview

The Voice of the Customer Manager is responsible for capturing, analyzing, and synthesizing customer feedback from multiple sources—including surveys, VOC programs, and trend data—to deliver actionable insights. This role partners with senior leadership to influence strategic decisions that enhance customer experience and drive business growth.

Key Responsibilities

• Data Analysis & Insights

  • Aggregate and analyze customer feedback from surveys, VOC platforms, other listening programs, product feedback, and support case data.

  • Identify patterns, trends, and root causes impacting customer satisfaction and loyalty.
  • Develop dashboards and reports for leadership visibility.
• Executive Readouts & Recommendations
  • Prepare and present clear, data-driven insights to senior leaders.
  • Translate findings into actionable recommendations for product, service, and process improvements.
  • Support quarterly business reviews and strategic planning sessions.
• Program Management
  • Oversee VOC initiatives and ensure alignment with organizational goals.
  • Collaborate with cross-functional teams (Customer Success, Engineering, Marketing, New Product Introduction, Product Management, and Support) to implement improvements.
  • Monitor KPIs such as CSAT, NPS, and CES, and track progress against targets.
• Continuous Improvement
  • Drive enhancements to listening programs and feedback mechanisms.
  • Champion a customer-centric culture across the organization.

Qualifications

• Bachelor’s degree in Business, Marketing, Data Analytics, or related field.
• 5+ years in customer experience, analytics, or related roles.
• Strong proficiency in data visualization tools (e.g., Power BI, Tableau) and survey platforms.
• Excellent communication and storytelling skills for executive audiences.
• Ability to influence stakeholders and lead change initiatives.

Preferred Skills

• Experience with networking products.
• Experience with closed-loop feedback systems.
• Familiarity with advanced analytics and predictive modeling.
• Knowledge of industry best practices in VOC and CX programs.

Accountability, Accountability, Active Learning, Active Listening, Bias, Business Growth, Business Processes, Business Solutions, Change Management, Coaching, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Centric Solutions, Dashboard Reporting, Design Processes, Design Thinking, Empathy, Engagement Strategies, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity, Process Improvements {+ 5 more}

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Job:

Services

Job Level:

Master

    

"The expected salary/wage range for this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level.
– United States of America: Annual Salary USD 119,500 - 275,000 in Texas
The listed salary range reflects base salary. Variable incentives may also be offered."

Information about employee benefits offered in the US can be found at https://myhperewards.com/main/new-hire-enrollment.html

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

   

No Fees Notice & Recruitment Fraud Disclaimer

 

It has come to HPE’s attention that there has been an increase in recruitment fraud whereby scammer impersonate HPE or HPE-authorized recruiting agencies and offer fake employment opportunities to candidates.  These scammers often seek to obtain personal information or money from candidates.

 

Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge any candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process.  The credentials of any hiring agency that claims to be working with HPE for recruitment of talent should be verified by candidates and candidates shall be solely responsible to conduct such verification. Any candidate/individual who relies on the erroneous representations made by fraudulent employment agencies does so at their own risk, and HPE disclaims liability for any damages or claims that may result from any such communication.