Voice Connectivity Engineer

Working hours: EMEA ( 2:30 PM to 10:30 PM IST) 

Why this role matters:

Are you a talented voice engineer who is passionate about VoIP & SIP technology and would also love to dive into more modern technologies such as infrastructure as a code, AWS, automation, pipelines, influxDB, and Grafana? As a Connectivity Voice Engineer, you will work with a group of voice devops engineers in maintaining, improving and developing Vonage voice networks that carry millions of calls every day and provide real-time services to thousands of users across the globe. If that sounds interesting to you, and you are not afraid of owning the problem, developing and sharing your knowledge and would like to deep dive into DevOps areas please read on. 

Your key responsibilities:

• Detailed knowledge of VoIP and related protocols such as SIP, RTP, SDP and good TCP/IP understanding 
• Good experience with VoIP troubleshooting with tools like Wireshark, TCP dump, SIPP & VOIP monitor
• Knowledge of open source and commercial VoIP software (we use Kamailio/OpenSIP) 
• Good knowledge of Linux administration and operating systems such as CentOS & Debian
• Knowledge and interest in AWS, Grafana, Jenkins, GIT &  Jira
• Infrastructure as a code is not foreign to you (we use Chef, Terraform and automation via API)
• Knowledge of Python 
• The work timings for this role are EMEA hours (2:30 PM to 10:30 PM IST). There are no shift allowances, as most of the organisation operates in UK hours.

What you'll bring

• Work closely with a team of Connectivity Engineers within a fast-paced, modern, agile devops environment.
• Understand and apply state-of-the-art technologies and processes.
• Understand project requirements, performance expectations and success criteria. 
• Collaborate with other teams and stakeholders within Vonage, and understand project and organizational interdependencies.
• Follow established processes and methodologies for design, development, testing and deployment to deliver projects on time with very high quality.
• Work on effective maintenance and monitoring of communications equipment, devices, systems and networks – in terms of functionality, reliability,  resiliency, performance and security.
• Investigate, isolate and repair identified issues quickly and accurately.
• Document processes and procedures to support design, development and operations of systems managed by the team.
• Contribute with recommendations for continuous improvement.

Experience we consider a plus:

• You have analytical mindset and pragmatic approach
• The prospect of learning new technologies appeals to you
• You want to share your knowledge, support your team and you want your team to be a great place to work
• A fast-paced environment doesn’t scare you.

How you’ll benefit:

• Attractive Discretionary Time Off
• Private Medical Insurance with optional dependent coverage
• Educational Assistance Reimbursement Program
• Opportunities for reimbursement for conferences, trainings, and other personal development events
• Maternity and Paternity Leave
• Ask recruiter for country specific information

Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.