JOIN OUR TEAM AND EXPERIENCE ENDLESS CAREER POSSIBILITIES
IF YOU ARE AN EXISTING EMPLOYEE, PLEASE NAVIGATE TO THE INTERNAL JOB POSTING USING THIS LINK:
https://wd5.myworkday.com/cowlitz/d/inst/1$9925/9925$4374.htmld
Pledge for Success:
We are dedicated in hiring outstanding individuals who share in our commitment and passion in serving our guests. Ambition, dedication, attention to detail, and a warm smile are all winning characteristics that lead to the spirit of who we are.
Position Summary:
Enthusiastically answering all calls made to property and communicating with guests and departments to best answer the questions and concerns of callers.
Primary Duties and Responsibilities:
- Promotes superior guest service.
- Maintains, and perpetuates a positive organizational culture according to the principles of the Spirit of Tâlícn and the Core Values of ilani.
- Communicates effectively and efficiently with callers and other departments within the company.
- Answers questions regarding the property, departments, promotions, events, etc.
- Actively promotes the property and events to encourage guests to initiate or continue visitation.
- Resolves caller issues/concerns and works directly with Player Development Supervisor to receive guidance when necessary.
- Performs other related duties as assigned.
Minimum Qualifications:
- High School diploma or equivalent.
- One year of Call Center, Marketing, Special Event, Hotel Operations, Box Office Operations or related guest service experience.
- Must possess excellent interpersonal skills with an ability to foster a supportive and enabling team environment.
- Intermediate typing skills.
- Strong communication skills.
- Basic knowledge of Microsoft Office Suite.
- Must be able to work various shifts and flexible hours.
- Must be willing to work in a smoking environment.
- Must be willing to adhere to company health and safety measures.
Work Shift:
Knock, knock. Hear that sound? That's opportunity!