The SHOW comes alive at MGM Resorts International
Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.
THE JOB:
As a VIP Lounge Assistant Manager at Mandalay Bay, you’ll play a key role in shaping the guest experience for our most valued clientele. Your leadership, warm presence, and attention to detail will guide the team in delivering seamless, personalized service. Every interaction is an opportunity to create extraordinary moments that leave lasting memories long after a guest’s stay.
THE DAY-TO-DAY:
Assume full responsibility for the department in the absence of director or department head
Respond to guest service interactions in a professional and timely manner, achieving positive resolutions
Promote and develop team-oriented philosophy stressing the importance for providing unparalleled commitment to excellence in service
Oversee quality hiring, training, and succession planning processes that encompasses the Company’s diversity commitment
Ensure department standards for correct charging, postings, collecting payments, handling cash and credit transactions, and balancing of all cash and cash equivalent transactions
Supervise VIP Representatives work performance and apply progressive discipline when appropriate
THE IDEAL CANDIDATE:
2+ years of prior relevant experience
Prior relevant experience in areas such as VIP Services, Front Desk, and/or Concierge is preferred
Leadership experience is preferred
Flexibility to work varied shifts, including weekends and holidays
High School Diploma or GED
Must be 21 years of age or older
THE PERKS & BENEFITS:
Wellness incentive programs to help you stay healthy physically and mentally
Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
Free meals in our employee dining room
Free parking on and off shift
Health & Income Protection benefits (for eligible employees)
Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community
VIEW JOB DESCRIPTION:
https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=14516
Are you ready to JOIN THE SHOW? Apply today!