VIP Customer Support Representative

Growe welcomes those who are excited to:

• Analyze Chats/Emails/Calls processed by the VIP Customer Support Agents and VIP Account Managers;

• Provide personalised, high-quality support to VIP customers across multiple brands;

• Act as the main point of contact for assigned high-value clients;

• Build and maintain strong, long-term relationships;

• Handle inquiries, issues, and escalations for different brands within the company;

• Adapt communication style and service standards according to each brand’s guidelines;

• Maintain deep knowledge of each brand’s products, services, and promotions;

• Demonstrate flexibility with schedules and workload;

• Meet KPIs related to response time, customer satisfaction, and retention.

We need your professional experience:

• 0.5+ years of experience in customer support (preferably in the field of iGaming and/or VIP customer support); 

• English proficiency at an Intermediate level or higher; 

• Spanish proficiency at an Advanced level or higher;

• Brazilian Portuguese proficiency at an Advanced level or higher;

• Knowledge of sales principles and methods; 

• Able to maintain customer confidentiality.

We appreciate if you have those personal features:

• Excellent verbal and written communication skills;

• Empathy;

• Out of the box thinking;

• Problem-solving skills.

We are seeking those who align with our core values:

• GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals;

• DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success;

• BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.