VIP CS Reactivation Manager

Growe welcomes those who are excited to:

• Identify inactive / churned VIP players and segment them strategically;

• Contact players via phone, email, and messaging channels;

• Build and maintain strong relationships with high-value clients;

• Present tailored offers, bonuses, and promotions;

• Monitor player activity and adjust reactivation approach accordingly;

• Track KPIs: reactivation rate, retention rate, revenue recovery;

• Analyze churn reasons and provide feedback to management;

• Work closely with VIP Account Managers for smooth handover of reactivated players.

We need your professional experience:

• Fluency in Brazil Portuguese (mandatory), Spanish will be benefit;

• Good command of English (written and spoken);

• Experience in iGaming / fintech / online services (preferred).

We appreciate if you have those personal features:

• Strong sales, negotiation, and communication skills;

• Analytical mindset with ability to interpret client data;

• Results-driven with strong focus on revenue and retention;

• High level of responsibility and professionalism.

We are seeking those who align with our core values:

• GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals;

• DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success;

• BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.