ViiV Healthcare is a global specialty HIV company, the only one that is 100% focused on researching and delivering new medicines for people living with, and at risk of, HIV. ViiV is highly mission-driven in our unrelenting commitment to being a trusted partner for all people living with and affected by HIV. Our aim is to think, act, and connect differently through a focus on education on and treatment for HIV. We go to extraordinary lengths to deliver the sorts of breakthroughs, both in treatments, care solutions and communities, that really count. We go beyond the boundaries of medicine by taking a holistic approach to HIV through developing and supporting sustainable community programs and improving access to care. We are fully committed to push through every challenge until HIV/AIDS is eradicated. ViiV has played a significant part in delivering breakthroughs that have turned HIV into a manageable health condition. We offer the largest portfolio of HIV medicines available anywhere, and we continue our work to cater for the widest possible range of needs in response to the HIV epidemic.
We are aware of how much is at stake for those affected by HIV and we show up every day 100% committed to the patients. Our work culture is fast-paced, diverse, inclusive, competitive, and caring. But ViiV isn’t just somewhere to work – it’s a place to belong, an invitation to bring your very best, and a team full of impact-driven team members who are hungry to make a difference.
While we have been improving lives of HIV patients for 30 years, this is an especially exciting time to be at ViiV, as we evaluate novel approaches to treatment and prevention that could further reduce the impact of HIV on individuals and communities.
The Sales Operations Data Manager is a proactive leader and subject matter expert in Subnational Field Sales data within the commercial organization. This role owns strategic initiatives to deliver accurate, comprehensive, and actionable Subnational data to Field Sales and Sales Operations teams, continually enhancing data quality and breadth to empower business strategy execution.
With a vision for creating customized data solutions and systems, the manager drives the integration of new and/or improved data assets (e.g. Sampling, payer, and specialty data) into reporting and analytics ecosystems. By leading account investigations, gap analyses, and data enhancements, the manager ensures agile, responsive support for evolving Sales Operation’s needs, enabling the organization to leverage data for strategic decision-making and operational excellence
This role will provide YOU the opportunity to lead key activities to progress YOUR career. These responsibilities include some of the following:
Data Strategy & Execution
Lead data strategy for non-retail and other sales operations initiatives.
Collaborate with analytics teams (sales operations, medical, payer, digital) to inform and educate on data strategy.
Guide effective data use for field execution and incentive compensation, including business rules, tracking systems, analyses, and goal setting.
Partner with business teams to determine KPIs, metrics, and report design for subnational data sets.
Communicate complex data and solutions to stakeholders with varying levels of data acumen.
Data Operations & Quality
Oversee Sales Operations data management, ensuring data quality, monitoring, and reporting standards.
Collaborate with data owners and engineering teams to maintain KPI inventories and subnational data sources to support dashboard reporting capabilities.
Implement data quality monitoring and remediation frameworks for completeness, consistency, and accuracy.
Recommend new approaches to achieve operational effectiveness and efficiency and address gaps brought to Data Strategy & Operations by Sales Operations partners
Create SOPs and maintain appropriate systems, databases, and records.
Conduct periodic KPI reviews to adjust definitions, thresholds, and business rules.
Coordinate with external vendors for data solutions and analyses, ensuring timely, high-quality, and complete data.
Cross-Functional Collaboration & Vendor Management
Act as primary liaison for data vendors, analytics partners, and third-party platforms.
Oversee SLAs, data quality, and contract renewals in coordination with procurement and legal.
Collaborate closely with Commercial, Market Access, and Patient Access teams for consistent reporting delivery.
Partner with internal teams to align on data architecture, business rules, and reporting requirements.
Sales Data Process Optimization & Automation
Simplify and automate sales operations processes where identified and applicable for greater efficiency and quality assurance.
Use creativity and agility to identify and utilize the best available data to solve problems systematically, reducing manual work wherever possible.
Document and improve sales data use processes, recommending enhancements and supporting implementation.
Train/support Sales Operations colleagues on reporting tools and processes
Basic Qualifications
We are seeking professionals with the following required skills and qualifications to help us achieve our goals
Bachelor’s degree in Business OR Data Analytics OR Computer Science OR Life Sciences
5 plus years of experience in commercial data operations OR analytics AND/OR business intelligence within the pharmaceutical or biotech industry.
Experience using analytics tools like SQL, Power BI, Tableau and Excel.
Experience cross-functional reporting initiatives and managing stakeholder expectations.
Experience translating technical outputs into actionable insights for non-technical audiences using data storytelling skills
Preferred Qualifications
If you have the following characteristics, it would be a plus
Strong analytical ability, leadership, partnering, business acumen, communication skills, and attention to detail.
Experience with and understanding of pharmaceutical data sources, especially IQVIA data assets.
Specialty Pharmacy data knowledge a plus.
Analytical model development and database manipulation experience.
Experience delivering results and working in a highly matrixed organization, collaborating across multiple stakeholders.
Strategic mindset, analytical thinking, interpersonal skills, leadership skills, quantitative skills, communication skills, and project management.
Creative problem solving and nuanced decision-making skills.
Comfort with ambiguity and the ability to forge ahead on initiatives not done before, recognizing obstacles to overcome along the way.
#LI-ViiV
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Please visit GSK US Benefits Summary to learn more about the comprehensive benefits program ViiV offers US employees. All ViiV employees receive the same benefits options and plans as GSK employee.
Why Us?
At ViiV Healthcare, we will not rest until we leave no person living with HIV behind. Until the 40 million people living with HIV is down to zero, we will continue searching for new ways to limit the impact of HIV.
We are the only pharmaceutical company solely focused on combating, preventing, and ultimately eradicating HIV and AIDS. At ViiV Healthcare, we do things differently. Born out of a partnership between GSK and Pfizer in 2009, with Shionogi joining in 2012, we are determined to help end the HIV epidemic. We are guided by our mission to leave no person living with HIV behind and it is this mission that unites our employees located across the globe. We combine expertise in research, manufacturing, policy and more to push the boundaries of what people think is possible in HIV treatment and care. As a result of our connection with GSK, we are able to draw on their proud history and resources. This means that you would receive all the employee benefits offered by GSK.
Living our mission of leaving no person living with HIV behind means keeping inclusion and diversity at the heart of everything we do - from our breakthrough innovation, to our diverse portfolio of medicines as well as the work we do to partner with HIV communities.
Having a truly inclusive culture where we’re all able to be ourselves and feel like we belong will make us an even stronger team, better able to perform as a business and deliver on our mission to leave no person living with HIV behind.
Should you require any adjustments to our process to assist you in demonstrating your strengths and capabilities contact us at HR.AmericasSC-CS@gsk.com where you can also request a call.
Please note should your inquiry not relate to adjustments, we will not be able to support you through these channels. However, we have created a Recruitment FAQ guide. Click the link where you will find answers to multiple questions we receive
ViiV is an Equal Opportunity Employer. This ensures that all qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), military service or any basis prohibited under federal, state or local law.
Important notice to Employment businesses/ Agencies
ViiV does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment businesses/agencies are required to contact ViiV's commercial and general procurement/human resources department to obtain prior written authorization before referring any candidates to ViiV. The obtaining of prior written authorization is a condition precedent to any agreement (verbal or written) between the employment business/ agency and ViiV. In the absence of such written authorization being obtained any actions undertaken by the employment business/agency shall be deemed to have been performed without the consent or contractual agreement of ViiV. ViiV shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses/agencies in respect of the vacancies posted on this site.
Please note that if you are a US Licensed Healthcare Professional or Healthcare Professional as defined by the laws of the state issuing your license, ViiV may be required to capture and report expenses ViiV incurs, on your behalf, in the event you are afforded an interview for employment. This capture of applicable transfers of value is necessary to ensure ViiV’s compliance to all federal and state US Transparency requirements. For more information, please visit the Centers for Medicare and Medicaid Services (CMS) website at https://openpaymentsdata.cms.gov/