ViiV Healthcare is a global specialty HIV company, the only one that is 100% focused on researching and delivering new medicines for people living with, and at risk of, HIV. ViiV is highly mission-driven in our unrelenting commitment to being a trusted partner for all people living with and affected by HIV. Our aim is to think, act, and connect differently through a focus on education on and treatment for HIV. We go to extraordinary lengths to deliver the sorts of breakthroughs, both in treatments, care solutions and communities, that really count. We go beyond the boundaries of medicine by taking a holistic approach to HIV through developing and supporting sustainable community programs and improving access to care. We are fully committed to push through every challenge until HIV/AIDS is eradicated. ViiV has played a significant part in delivering breakthroughs that have turned HIV into a manageable health condition. We offer the largest portfolio of HIV medicines available anywhere, and we continue our work to cater for the widest possible range of needs in response to the HIV epidemic.
We are aware of how much is at stake for those affected by HIV and we show up every day 100% committed to the patients. Our work culture is fast-paced, diverse, inclusive, competitive, and caring. But ViiV isn’t just somewhere to work – it’s a place to belong, an invitation to bring your very best, and a team full of impact-driven team members who are hungry to make a difference.
While we have been improving lives of HIV patients for 30 years, this is an especially exciting time to be at ViiV, as we evaluate novel approaches to treatment and prevention that could further reduce the impact of HIV on individuals and communities.
The Manager, Field Operations serves as a key operational partner to ViiV’s Sales, Medical, and Patient Experience field organizations. This role enables effective field execution by providing operational support, field-facing guidance, and data-driven solutions across targeting, territory design, and field analytics.
The Manager acts as a primary point of contact for field inquiries, owns critical field-facing tools and dashboards, and partners cross-functionally to translate strategy into clear, actionable execution. This role plays a critical part in ensuring consistency, rigor, and transparency across field operations while driving continuous improvement.
This position reports to the Director, Field Operations.
This role will be based out of Durham, NC & is eligible for a domestic relocation package. Check out this link to learn more about the thriving, diverse, and cutting edge RTP area!
Research Triangle Park | Where People + Ideas Converge (rtp.org)
This role will provide YOU the opportunity to lead key activities to progress YOUR career. These responsibilities include some of the following:
Field Enablement & Operational Support
Serve as a central point of contact for Sales, Medical, and Patient Experience field inquiries, providing timely, accurate, and consistent guidance.
Partner with cross-functional stakeholders to proactively identify field needs, risks, and operational gaps.
Document and maintain operational guidance, FAQs, and process documentation to support consistent execution, partnering with Learning & Development on formal field training content.
Act as a conduit for field feedback, identifying systemic issues, trends, and risks; escalate with recommended solutions.
Translate enterprise and field strategy into actionable operational guidance for field teams.
Ensure agreed service-level agreements (SLAs) are met by offshore or external support teams and identify opportunities to improve data quality and operational processes.
Partner with commercial colleagues to implement, support, and optimize CRM platforms and field initiatives (e.g., Veeva).
Tools, Dashboards & Business Ownership
Act as business owner for assigned field‑facing tools, dashboards, and reporting solutions.
Partner with Data Strategy & Operations, Business Insights & Analytics, IT, and external vendors to define requirements, prioritize enhancements, and resolve issues.
Ensure tools and dashboards align with evolving business objectives and support field decision-making.
Drive adoption through clear communication, training support, and continuous improvement.
Support change management efforts related to new tools, dashboards, targeting approaches, or process updates to ensure field readiness and adoption.
Targeting, Territory & Field Alignment
Lead and support targeting methodologies across Sales, Medical, and Patient Experience field teams.
Partner with Analytics, Commercial Strategy, and leadership to design and maintain territory sizing and alignment models.
Assess and recommend territory adjustments based on workload balance, business priorities, and strategic needs, in alignment with established governance and leadership direction.
Ensure transparency, consistency, and adherence to established governance across targeting and territory processes.
Cross-Functional Collaboration & Governance
Collaborate closely with Data Strategy & Operations, Performance & Engagement, Sales Leadership & Field Teams, Market Development, Marketing, Patient Experience, Enterprise Operations, and Business Insights & Analytics.
Support field communications and change management initiatives.
Ensure operational processes align with governance, compliance, and data privacy standards.
Document methodologies, business rules, and decisions to ensure transparency, governance, and audit readiness.
Provide day-to-day guidance and prioritization support to contractors, offshore partners, or project team members, as applicable.
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Why You?
Basic Qualification
We are seeking professionals with the following required skills and qualifications to help us achieve our goals
Bachelor’s degree
5+ years of experience in commercial operations OR field operations OR analytics AND/OR business intelligence
Experience leading cross-functional initiatives and managing stakeholder expectations in a matrixed environment
Experience with business intelligence OR analytics tools OR reporting platforms (e.g., Power BI, Tableau, MicroStrategy, Veeva CRM)
Preferred Qualification
If you have the following characteristics, it would be a plus
Master’s degree.
Experience supporting field organizations within life sciences or pharmaceutical environments.
Familiarity with pharmaceutical data sources, including IQVIA datasets.
Experience in HIV, specialty, or complex therapeutic areas.
Proven ability to work effectively in a highly matrixed organization.
Strong business acumen, communication, and collaboration skills.
Comfort navigating ambiguity and driving initiatives that may not have established precedent.
Experience working with databases and querying data (e.g., SQL).
Strong analytical and problem-solving skills with the ability to translate complex data into actionable insights for non-technical audiences.
#LI-ViiV
#LI-GSK
Please visit GSK US Benefits Summary to learn more about the comprehensive benefits program ViiV offers US employees. All ViiV employees receive the same benefits options and plans as GSK employee.
Why Us?
At ViiV Healthcare, we will not rest until we leave no person living with HIV behind. Until the 40 million people living with HIV is down to zero, we will continue searching for new ways to limit the impact of HIV.
We are the only pharmaceutical company solely focused on combating, preventing, and ultimately eradicating HIV and AIDS. At ViiV Healthcare, we do things differently. Born out of a partnership between GSK and Pfizer in 2009, with Shionogi joining in 2012, we are determined to help end the HIV epidemic. We are guided by our mission to leave no person living with HIV behind and it is this mission that unites our employees located across the globe. We combine expertise in research, manufacturing, policy and more to push the boundaries of what people think is possible in HIV treatment and care. As a result of our connection with GSK, we are able to draw on their proud history and resources. This means that you would receive all the employee benefits offered by GSK.
Living our mission of leaving no person living with HIV behind means keeping inclusion and diversity at the heart of everything we do - from our breakthrough innovation, to our diverse portfolio of medicines as well as the work we do to partner with HIV communities.
Having a truly inclusive culture where we’re all able to be ourselves and feel like we belong will make us an even stronger team, better able to perform as a business and deliver on our mission to leave no person living with HIV behind.
If you require an accommodation or other assistance to apply for a job at GSK, please contact the appropriate Recruitment Staff by emailing us at - usrecruitment.adjustments@gsk.com
ViiV is an Equal Opportunity Employer. This ensures that all qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), military service or any basis prohibited under federal, state or local law.
Important notice to Employment businesses/ Agencies
ViiV does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment businesses/agencies are required to contact ViiV's commercial and general procurement/human resources department to obtain prior written authorization before referring any candidates to ViiV. The obtaining of prior written authorization is a condition precedent to any agreement (verbal or written) between the employment business/ agency and ViiV. In the absence of such written authorization being obtained any actions undertaken by the employment business/agency shall be deemed to have been performed without the consent or contractual agreement of ViiV. ViiV shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses/agencies in respect of the vacancies posted on this site.
Please note that if you are a US Licensed Healthcare Professional or Healthcare Professional as defined by the laws of the state issuing your license, ViiV may be required to capture and report expenses ViiV incurs, on your behalf, in the event you are afforded an interview for employment. This capture of applicable transfers of value is necessary to ensure ViiV’s compliance to all federal and state US Transparency requirements. For more information, please visit the Centers for Medicare and Medicaid Services (CMS) website at https://openpaymentsdata.cms.gov/