Video Review Analyst

Tidal Wave Auto Spa is one of the fastest growing car wash chains in the country and is a recognized leader in the industry with locations nationwide. Our wave of success began in 2004 in the small town of Thomaston, GA, which is where Tidal Wave Headquarters calls home. Tidal Wave Auto Spa is a national brand that is forecasted to grow at a rapid rate for years to come, so we are aggressively pursuing individuals with exceptional talent and leadership qualities. Our goal is to redefine the car wash industry with the latest technology, top-notch friendly service, and unwavering dedication to its employees!

Starting Pay: 13.00/hr

In Office Position

Availability to work Full Time w/ Saturday Rotation

Job Summary:

This role is responsible for monitoring and evaluating video footage of employee activities to ensure adherence to company policies, procedures, and safety standards. This position plays a key role in upholding operational excellence, identifying performance trends, and supporting ongoing improvement across the organization.

Key Responsibilities:

• Review and evaluate video footage of employee tasks and workplace activities.
• Evaluate employee performance against established criteria, including safety practices, operational procedures, and behavioral expectations.
• Ensure all reviews are conducted objectively, consistently, and in alignment with internal standards.
• Maintain confidentiality, outside of this department, and professionalism while reviewing sensitive footage and employee behavior.
• Complete and submit evaluations within established deadlines.
• Participate in calibration meetings and regular check-ins to ensure consistency in scoring and evaluations.

Qualifications:

• High school diploma or equivalent required.
• Good understanding of safety practices, customer service standards, and operational workflows in the car wash industry (or willing to learn).
• Strong attention to detail and ability to remain focused for extended periods of time.
• Excellent observational skills with the ability to identify safety and procedural issues from video footage.
• Ability to work independently while maintaining high standards of accuracy and consistency.

As a Tidal Wave Auto Spa Team Member, you will enjoy our Benefits Program to help secure your financial future and preserve your health and well-being, including:

• PTO is based on the company’s PTO policy.
• Eligibility for health, dental, and vision coverage subject to 30 day waiting period.
• Eligibility for 401(K), subject to plan terms.
• Eligibility for benefits such as life insurance, short- and long-term disability, hospital indemnity, critical illness, and accidental, subject to 30 day waiting period.
• Company-paid holidays.

**Must enroll in New Hire Benefits within 30 days of the date of hire for coverage to take effect.

The equal employment opportunity policy of Tidal Wave Auto Spa provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. Tidal Wave Auto Spa hires and promotes individuals solely on the basis of their qualifications for the job to be filled.