Video Operations & Governance Lead

Lead the end-to-end program for video and motion content across platforms—covering workflow design, vendor/platform governance, project management, localization, accessibility, and performance analytics—with a strong requirement for expert motion design leadership.

Scope includes AI-assisted video, motion graphics, screen-capture/product demos, live-action, and interactive formats.

Focus is on process, risk management, and outcomes, while ensuring motion design quality is a differentiator.

Position Responsibilities:

Program and Project Management

• Design and run the video operations model (intake, scoping, resourcing, SLAs, timelines, and release management).

• Own the cross-functional roadmap aligned to Sales and L&D priorities; define KPIs/OKRs (adoption, engagement, conversion, learning impact) and report ROI.

• Maintain a portfolio view: capacity planning, prioritization, status tracking, and vendor coordination.

Technology and Platform Governance

• Define and enforce governance frameworks for video/tools (AI video, motion design, editing, hosting/distribution, DAM, LMS, sales enablement), including roles/permissions, approval workflows, versioning, and metadata/taxonomy.

• Establish content standards: brand compliance, templates, accessibility (WCAG), localization, data retention, and naming conventions.

• Partner with IT, Security, Legal, and Compliance to meet security, privacy, and regulatory requirements; lead audits, risk assessments, and remediation.

• Manage vendor lifecycle: evaluation, onboarding, contracts/SLAs, playbooks, usage reviews, and escalation paths.

Motion Design Leadership and Production Operations

• Set the motion system: define animation principles, typography, transitions, data visualization, and on-screen systems; create a motion style guide and reusable After Effects template libraries.

• Provide hands-on After Effects direction and production for high-impact assets; establish standards for precomps, expressions, render pipelines, color management, and asset versioning.

• Build repeatable production pipelines for AI avatar/text-to-video, motion graphics, screen-recordings, live-action (remote/on-site), and interactive video.

• Oversee localization (multilingual VO/subtitles, regional reviews) and accessibility (captions, transcripts, player compliance, low-bandwidth readiness).

Content Strategy and Enablement

• Translate business needs into briefs and distribution plans tied to sales plays, campaigns, and learning paths.

• Collaborate with Marketing to adapt assets for video; align messaging, CTAs, and measurement.

• Integrate videos into L&D curricula/microlearning; establish feedback loops and continuous improvement.

Quality, Compliance, and Risk Management

• Implement QA checklists: factual accuracy, brand/legal compliance, consent/rights management, accessibility, and performance testing.

• Define ethical AI and synthetic media guidelines (disclosure, consent, usage boundaries, audit trails).

• Manage content lifecycle: review cadences, deprecation policies, archival standards, and governance dashboards.

Training, Documentation, and Change Management

• Produce SOPs, playbooks, and documentation for workflows, governance, and platform usage.

• Deliver training, office hours, and onboarding; create certification paths for tool proficiency, including After Effects best practices and motion standards.

• Lead change management for new tools/processes: communications, stakeholder alignment, and adoption tracking.

Required Qualifications:

• Bachelor’s degree in Communication, Media Production, Motion Design, Interaction Design, or Information Management, or equivalent experience

• 5+ years in program or project management within content operations, creative ops, or enablement; strong planning, prioritization, stakeholder management, and vendor oversight.

• Fully bilingual (French/English): The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec.

• Advanced proficiency in Adobe After Effects (3D/2.5D workflows, expressions, rigging, animation principles, typography, data-driven motion, plugin ecosystems such as Red Giant/Animation Composer, color management, output/render optimization). Ability to set standards and mentor others.

• Experience across a multi-platform video ecosystem: editing suites (Premiere/Final Cut), motion tools (Cinema 4D or Blender a plus), screen capture, AI video tools, and enterprise hosting/distribution (DAM, LMS, intranet, sales enablement).

• Capability to define motion systems, templates, and standards; guide internal/external producers to meet quality, brand, accessibility, and compliance requirements.

• Knowledge of post-production pipelines, asset management, and distribution best practices

• Strong written and verbal communication; able to synthesize complex needs into actionable plans for Marketing, Sales, L&D, IT, Security, and Legal.

• Proven ability to influence without authority, manage expectations, and drive consensus across functions.

• Comfortable with A/B testing, experimentation, and data-driven decision-making; adept at connecting content insights to strategy and pivots.

• Active trend scanning across AI video, motion design, localization, and interactive formats; proposes scalable improvements while maintaining governance.

Preferred Qualifications:

• UX/UI design skills in Figma are a plus, including component libraries, prototyping, and design systems that inform motion standards and template development.

When you join our team:

• We’ll empower you to learn and grow the career you want. 

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. 

• As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

Montreal, QuebecHybrid

Salary range is expected to be between

$88,800.00 CAD - $138,800.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.