Victim Services Coordinator - GSS III

THIS IS A NON-CIVIL SERVICE POSITION

CITY OF BALTIMORE, MAYOR’S OFFICE OF NEIGHBORHOOD SAFETY AND ENGAGEMENT

Victim Services Coordinator – Grant Services Specialist III

POSTING DATE:

1/14/2026

SALARY RANGE:   $65,716.00 - $ 112,971.00

GET TO KNOW US

Welcome to the City of Baltimore! Experience the reward of a fulfilling career and enjoy the added element of excitement in a vibrant, diverse atmosphere. The City of Baltimore offers limitless opportunities to help drive social impact, both on the job and in the community, while serving its citizens. Join us in making Baltimore a great place to live and work. In the City of Baltimore, we hire great people and provide them with the skills and opportunities to grow toward their career aspirations. If you are looking for a career change or are interested in learning more, explore our opportunities and benefits programs. We are excited to have you as a part of the City of Baltimore Team!  The city offers medical, prescription drug, dental, vision, optional life, AD&D, and FSA plans. This office also supplies wellness programs, support groups, and workshops. You can learn about our benefits here:  https://humanresources.baltimorecity.gov/hr-divisions/benefits

This position does not offer retirement benefits.

SUMMARY OF POSITION

The Victim Services Coordinator is responsible for delivering effective case management services to victims of crime in Baltimore City. The Coordinator works with community-based providers and families to assess their specific needs and implement service provision enhancements, as appropriate. This role is critical in MONSE’s work to redefine safety and promote a more culturally and geographically appropriate approach to the treatment of victims of violence.  The Coordinator will assist the Victim Services team in increasing public awareness and working with community-based partners and agencies to cultivate services. In addition, the coordinator will be responsible for referring victims and their families to victim services providers and wraparound supports. This position requires strong alignment with MONSE's mission, values, and strategic vision, as well as demonstrated success, sound judgment, and flexibility working in a complex, fast-paced environment. The successful candidate will meet all grant deliverables from designated local, state and federal funders as well as develop and co-produce shared, integrated and coordinated response protocols inclusive of law enforcement, city agencies and service providers that reach the neighborhoods with 75% of the cities total victimization occurrences.

ESSENTIAL FUNCTIONS

Community Engagement and Service Provision

• Conduct community needs assessments, outreach and education as it relates to victims services.
• Provide case management services and support to clients enrolled.
• Develop and maintain knowledge of crime victimization and best practices in victim services.
• Maintain confidentiality of victim and departmental information.
• Refer victims and families to victim services providers and wraparound supports.
• Facilitate peer support groups with clients of the program.
• Attend non-traditional therapy classes with clients.
• Facilitate Youth Ambassador / Peer Educator program around trauma awareness.
• Partner with Victim Services Managers to monitor efforts of community partners in providing services to victims of violence and provide updates accordingly.

Reporting and Compliance

• Deliver timely and thorough reporting of project deliverables to immediate supervisor.
• Attend community meetings and assist in the development of public information campaigns, as appropriate, for Baltimore City residents and the wider community.
• Attend and participate in inter-agency meetings, professional group meetings and related activities; attend workshops, conferences, and classes to increase professional knowledge; serve on committees as assigned; stay abreast of new trends and innovations in the field of victim services.
• Complete and submit bi-weekly case notes.
• Maintain case files on data management software.

EDUCATION AND EXPERIENCE REQUIREMENTS

Requirements – Bachelor's degree in Criminal Justice, Sociology, Psychology, or related social or behavioral science and/or 1 – 3 years related experience; experience with law enforcement, prosecution and/or victim services response to violence and proven ability to work with stakeholders from multiple disciplines.

LICENSE, REGISTRATION AND CERTIFICATE REQUIREMENTS

• N/A

KNOWLEDGE, SKILLS, AND ABILITIES

• Ability to build lasting relationships and trust with service providers and victims of crime.
• Ability to uncover needs and concerns of victims.
• Experience managing sensitive information.
• Self-motivated and results-oriented.
• Knowledge of the dynamics of human behavior, and the psychological, social and vocation aspects and best practices in working with victims of crimes.
• Ability to communicate effectively, problem solve, coordinate efforts with multiple agencies and/or organizations, and work effectively with people from diverse backgrounds.
• Knowledge of Microsoft Office Suite. Skilled in the use of office software applications to prepare reports and use software to develop information; able to enter data in required management reports.
• Knowledge of local, state, and federal laws pertaining to victims of violence.
• Excellent organization skills with proven ability to meet multiple deadlines and balance numerous projects in a fast paced and changing environment.

ADDITIONAL INFORMATION

BACKGROUND CHECK

Eligible candidates under final consideration for appointment to positions identified as positions of trust will be required to complete authorization for a Criminal Background Check and/or Fingerprint screening and must be successfully completed. 

PROBATION

All persons, including current City employees, selected for this position must complete a 6-MONTH mandatory probation.

Baltimore City Government is an Equal Employment Opportunity Employer, and we are committed to a workplace that values diversity, equity, and inclusion.  The City of Baltimore prohibits discrimination on the basis of race, color, religion, age, sex, ancestry, creed, national origin, disability status, genetics, marital status, military service, sexual orientation, gender identity/expression or any other characteristic protected by federal, state or local laws.  Applicants requiring accommodations during the hiring process should contact the Department of Human Resources directly. Requests for accommodations should not be attached to the application.

Financial Disclosure:

This position is required to complete a Financial Disclosure pursuant to Sections 7-7, 7-8, and 7-9 of the City Ethics Law. 

BALTIMORE CITY IS AN EQUAL OPPORTUNITY EMPLOYER