Your work days are brighter here.
We’re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you’ll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We’re in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you’ll do meaningful work with Workmates who’ve got your back. In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you’ve found a match in Workday, and we hope to be a match for you too.
About the Team
The Workday Success Plans team is all about our customers and driving value for the customer's journey - we build and deliver services to help them drive business value from their Workday applications. The team delivers a variety of programs and services to our customers ranging from feature demonstrations, optimization assessments, through adoption planning.About the Role
As the VP of WSP Product Strategy & Operations, you will lead a newly integrated organization responsible for the end-to-end lifecycle of Workday Success Plans. You will bridge the gap between product potential and current use, ensuring customers realize a full return on their investment. This executive leadership role oversees product vision, strategic roadmapping, and business operations to drive revenue growth, subscription adoption, and operational scale.
Key Responsibilities:
Craft and steward a compelling long-term vision and roadmap for WSP products that align with Workday’s strategic objectives and platform innovations
Drive the achievement of significant financial targets by aligning product-market fit with a strong value proposition
Define the global frameworks for success plan activation across customers segments and product tiers
Deliver insights on business and renewal performance on a regular cadence to key stakeholders
Lead WSP Business Operations to drive continuous efficiencies on cost of delivering services, automate workflows, implement internal AI solutions, and drive supply/demand awareness to guide delivery growth
Leverage performance analysis, customer behavioral data, and Voice of the Customer (VoC) programs to inform strategic roadmapping and optimize product enrichment
Cultivate deep partnerships across Product & Technology (P&T), Professional Services, Education, Support (TAM’s), Managing Partners, and Customer Success to ensure collective product success
Lead the organization in embedding "Everyday AI" tools into daily work to enhance both the employee experience and the high-quality service provided to customers.
About You
About You
Proven experience leading large-scale Product Management and/or Business Operations functions in a global SaaS environment.
Demonstrated ability to develop productized service offerings and tiered models that deliver tangible customer outcomes.
Strong track record of driving multi-million dollar revenue objectives, bookings, and renewal retention.
Experience managing complex business operations, including capacity planning, forecasting, and systems advancement (e.g., Salesforce/GTM systems).
10+ years experience in SaaS across delivery, operations, and product focused roles.
Deep understanding of SaaS business models including contract structures, renewal cycles, and expansion modes.
Proven track record of managing cross-functional teams and influencing stakeholders without direct authority.
Able to translate complex data sets into actionable business strategies.
Experience with value realization frameworks and outcome based servicing.
Workday Pay Transparency Statement
The annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday’s comprehensive benefits, please click here.
Primary Location: USA.IL.Chicago
Our Approach to Flexible Work
With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.
Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.
Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.
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