Job Summary
The Vice President of Wifi Experience is a critical member of Xfinity Internet’s Senior Leadership team, helping accelerate growth in Internet Services. Key to this role is a collaborative leader who can drive, nurture and support product innovation, and elevate Xfinity Internet as the leading internet services provider through customer segmentation and insights-led product strategies, new business models and customer experiences.Job Description
Core Responsibilities
Set product strategy for the Internet services roadmap to ensure market leadership, differentiation, and profitable market share growth
Work in partnership with growth & pricing teams to define pricing and packaging strategy to inform product business cases, and overall product profitability
Lead new product launches including orchestrating the end to end go to market plan, business case and budget, customer value proposition, go-to-market introduction and on-going product life cycle management tied to achieving our business objectives
Identify new products and services to drive top line growth and profitability over the Long-Range Plan, with a focus on high growth potential customer segments
Create product solutions that improve loyalty & churn and increase upgrade and cross sell performance across our key customer segments
Accelerate the evolution of Internet services to increase monetization of existing products, drive expansion of applications, with cross-sell/upsell and e-commerce opportunities
Work closely with Business Intelligence and Customer Research teams to utilize Xfinity Segmentation framework to formulate recommendations around key consumer trends, technology developments and the competitive landscape within the media, technology, and communications industries
Partner effectively with Product Technology teams to foster continued innovation of our platforms to help drive innovation, efficiency, and scale economics
Coordinate with Strategic Development, Corporate Development and Technology teams to assess decisions around make, buy, or partner in support of our product roadmap and consumer needs
Drive collaborative approach to research, innovation, and product development work in mobile; identify and execute go-to-market strategies that set us apart from the competition
Close collaboration with Finance, Marketing, Sales teams to evaluate competitive environment and product offerings that address opportunities or gaps, and research and execute go-to-market strategies
Actively provide thought leadership on approach and resolution for high impact strategy initiatives for opportunities and challenges across the Comcast connectivity ecosystem
Support P & L objectives and manage products consistent with Long-Range Plan
Professional Experience & Qualifications
The successful executive candidate will have in-depth experience in leading product strategy and a demonstrable successful track record of hands-on leadership of new product launches and end-to-end product management in a competitive consumer segment
S/he will have team leadership experience, with history of driving change in a competitive environment and fostering a culture of innovation and forward-thinking
Extensive experience working cross-functionally within a large scale, complex, data driven and technologically innovative organization
Strong consumer mindset and track record - drives the business in a way that establishes clear consumer value propositions. Able to gain alignment and commitment across the organization
Solid track record of achieving business objectives utilizing influence skills with significant indirect dependencies both internally and externally
Able to drive strategic alignment and execution while fostering relationships with key decision makers and stakeholders across multiple departments
Ability to successfully innovate in a scaled, existing product line while concurrently prioritizing multiple projects, new opportunities, and roadmap development
Holistic business experience in consumer-facing products and services with solid understanding of product development life cycle and new product strategy development
Leadership Attributes
“Lead by example” mentality that promotes collaboration, openness and accountability with her/his team, other departments, and external partners
Participative, thoughtful facilitator that can keep others engaged and on track in meeting environments
Superior analytical skills combined with good business discipline and prioritization skills
Ability to show judgment, initiative, and relentless determination to accomplish job duties
Ability to perform actionable quantitative and qualitative analysis of the business to present insight and recommendations to multiple levels across different functional teams
Ability to manage multiple complex projects while meeting deadlines and managing people to achieve optimal results
Excellent problem-solving skills and track record of overcoming barriers through creative solutioning
Excels in a culture of collaboration, excellence, innovation, and teamwork
Strong interpersonal skills – an outstanding ability to build relationships, influence and navigate within a complex organization
Presence and self-confidence to interface and engage with key stakeholders internally and externally
Dynamic communication skills with the ability to connect with large and small audiences verbally, through powerful, relevant presentations and via written correspondence
Understands the importance of finding win-wins and engaging others in the cycle of developing new initiatives
Employees at all levels are expected to:
Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
Win as a team - make big things happen by working together and being open to new ideas.
Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Drive results and growth.
Support a culture of inclusion in how you work and lead.
Do what's right for each other, our customers, investors and our communities.
Disclaimer:
This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Skills
Business Strategies, Customer Experience (CX), Innovation, LeadershipWe believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.
Please visit the benefits summary on our careers site for more details.
Education
Bachelor's DegreeWhile possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.Certifications (if applicable)
Relevant Work Experience
15 Years +Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.