Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint.
By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights.
Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.
What You’ll Do
Reporting to the Chief Accounting Officer, the Vice President, Revenue will play a critical leadership role in the finance organization, overseeing all revenue-related operations. This includes Revenue Recognition, Revenue Assurance, Billings, Credit & Collections, and Order Management. The VP will be responsible for ensuring accurate and compliant revenue reporting, optimizing operational efficiency across the quote-to-cash cycle, and supporting strategic growth initiatives.
This individual will partner closely with senior leadership across the company to ensure revenue operations are aligned with company goals, drive process improvements, and ensure the integrity of financial reporting in a public company environment. The VP will also serve as a key liaison with external auditors and internal stakeholders to ensure compliance with ASC 606, SOX, and other regulatory requirements.
A successful candidate will bring deep expertise in SaaS revenue models, public company compliance, and cross-functional leadership. This role will manage a globally distributed team across multiple disciplines and have experience of scaling teams to support continued growth.
Major Responsibilities
Serve as the executive leader for all revenue-related functions, including revenue recognition, billings, collections, and order management.
Ensure compliance with ASC 606 and other applicable accounting standards, partnering with the CAO and external auditors to support quarterly and annual public company audits.
Lead the quote-to-cash process, collaborating with Sales, Legal, and Customer Success to ensure accuracy, efficiency, and alignment with contractual terms.
Oversee global billing operations and credit policies to optimize cash flow and customer experience.
Develop and maintain SOX-compliant processes and controls across all revenue functions.
Drive automation and system enhancements to support scalable, efficient revenue operations.
Provide strategic insights and reporting to executive leadership, supporting forecasting, planning, and investor communications.
Build and mentor a high-performing global team, fostering a culture of accountability, collaboration, and continuous improvement.
Partner with cross-functional teams on strategic initiatives, including pricing, deal structuring, and M&A due diligence.
Ensure timely and accurate revenue reporting for SEC filings and internal management reporting.
Support international operations and statutory compliance across multiple jurisdictions.
Who You Are & What Makes You Qualified
The ideal candidate will be a strategic and operational leader with deep experience in revenue operations within a public SaaS company. You are a collaborative partner, a systems thinker, and a hands-on leader who can scale teams and processes to meet the demands of a high-growth environment. Specifically, you will possess:
12+ years of finance and accounting experience, with 8+ years in senior leadership roles driving revenue accounting and operations strategy in high-growth SaaS or technology companies.
Proven experience in a publicly traded company, including SOX compliance and SEC reporting.
Deep understanding of ASC 606 and SaaS revenue recognition principles.
Experience building, scaling and managing global teams across revenue functions, including billing, collections, and order management.
Strong systems acumen, with experience implementing and optimizing ERP and revenue systems (e.g., NetSuite, Salesforce, Zuora).
Exceptional communication skills, with the ability to present effectively to executive leadership, the Board, and external stakeholders.
Demonstrated success in driving operational improvements, automation, and scalable processes.
Bachelor's degree or higher in accounting or related field. CPA or equivalent financial certification required.
We focus on our mission: Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr is here to do three things:
Lead a new category of enterprise software that we call Unified-CXM.
Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.
Create a culture of customer obsession, with trust, teamwork, and accountability.
We believe in our product: Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. That means that everything — and everyone — can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world’s leading enterprise brands.
We invest in our people: We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it. We offer you and your family voluntary healthcare coverage in countries where applicable. We believe it is important to take time off – it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus.
To learn more about employee benefits by region, click here.
To learn more about all-things-Sprinklr, visit our candidate resource hub here.
EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.
Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law.
Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter.
JOB REQ COMPENSATION RANGE
$215,000 - $358,000The base salary range for this role is shown above. At Sprinklr, base pay depends on multiple individualized factors, including experience, qualifications, job-related knowledge and skills, and geographic location. Base pay is only one part of our competitive Total Rewards package: the successful candidate may also be eligible to participate in Sprinklr’s discretionary bonus plan, commission plan, and/or equity plan, depending on role.
US-based Sprinklr employees are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees’ health, well-being, and financial protection. The US-based benefits include a 401k plan with 100% vested company contributions, flexible paid time off, holidays, generous caregiver and parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage.
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