Vice President, Professional Services - P/C Insurance

Helping careers take flight. Reshaping an industry. Enable your career to be Made on Duck Creek.   

WHO WE ARE:  

Duck Creek Technologies is the intelligent solutions provider defining the future of the property and casualty (P&C) and general insurance industry. We are the platform upon which modern insurance systems are built, enabling the industry to capitalize on the power of the cloud to run agile, intelligent, and evergreen operations. Our modern SaaS solutions help insurers set a new standard and revolutionize how consumers interact with insurance companies.   

Authenticity, purpose, and transparency are core to Duck Creek, and we believe insurance should be there for individuals and businesses when, where, and how they need it most. Our market-leading solutions are available on a standalone basis or as a full suite, and all are available via Duck Creek OnDemand. With more than 1,000 successful implementations to date, Duck Creek removes the IT burden for insurers so they can focus on the business of insurance.  

We have a flock of more than 1,800 employees across the globe and are proud to be a Flexible-First employer. We empower our employees with the choice to work from an office, from home, or on a hybrid schedule. Our flexible-first environment fosters productivity, inclusion, collaboration, and ensures a consistent employee experience regardless of location.  

If working in a fast-paced, rapidly evolving company that is transforming one of the world’s oldest and largest industries sounds exciting, let us know. We are excited you are considering Duck Creek as a future employer and hope you decide to join “The Flock”!  

To learn more about us, visit www.duckcreek.com and follow us on our social channels for the latest information – LinkedIn and Twitter. 

TITLE: Vice President, Professional Services

WHAT YOU’LL DO:

The Vice President, Professional Services, is a key leader within the Professional Services practice and is responsible for leading a group of teams to deliver project(s) for customers.  The VP will have responsibility that may be based on geography, product, or capability. The VP will be an expert within the Practice, serving as the key Professional Services leadership resource for customer executives. The VP will work across multiple complex projects simultaneously.  The VP will have internal responsibilities to further the Professional Services agenda.

• Provides leadership and direction to direct reports and their subordinates within the Professional Services practice and builds and leads a culture of accountability to meet business objectives and goals
  • Oversees the overall people management with responsibilities including, but not limited to, staffing, the management of direct reports, and subordinate team members, setting performance objectives, conducting annual performance reviews, and recommends pay actions
  • Develops staff members through coaching that retains top talent
• Collaborate with Sales Directors and Solution Architects to propose and sell Professional Services to new Duck Creek customers
• Generate additional Professional Services revenue at existing customers
• Build and maintain customer relationships
• Meet regularly with customer executives, customer project leaders, and Duck Creek partners with a focus on driving successful outcomes for the customer and Duck Creek
• Monitor project progress for on-time, on-budget delivery of projects across assigned portfolio of accounts
• Work collaboratively with Engagement Leads at assigned accounts to monitor project progress for on-time and on-budget delivery of projects
• Partner and collaborate across the Duck Creek organization to address cross-functional issues
• Develops and contributes to the overall Professional Services’ Strategy and Vision
• Contributes intellectual property to the Professional Services practice
• Create an environment that rewards the behaviors that best serve customers

Performs other related duties and activities as required

WHAT YOU’VE DONE:

• Bachelor’s degree required
• Minimum of 15 years of professional experience
• At least 8-10 years working in leadership within a Professional Service environment is highly preferred

A working knowledge of P&C Insurance and SaaS implementations is preferred

Specialized Knowledge, Skills, and/or Abilities:

• Experience in successfully leading projects and programs to on-time, on-schedule and within budget
• Experience leading a portfolio of work >= $25M USD annually
• Experience leading, motivating and managing various project team sizes, including internal and external resources, while holding team accountable for performance
• Superior leadership, communication and interpersonal skills
• Entrepreneurial orientation with a bias for action
• Strategically minded, with ability to identify areas for business improvement and growth
• Proven track record of consistently delivering high-impact results to meet customers’ needs
• Demonstrated experience managing multiple customers simultaneously
• Strong experience in customer expectations management and scope management
• Exceptional organizational skills
• Team-building skills with technical and non-technical staff
• Demonstrated experience working both independently and in a team-oriented, collaborative environment

Flexible with proven ability to conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities

Work Environment & Other Requirements:

• Travel: 50%
• Work Authorization: Must be legally authorized to work in the country of the job location

WHAT WE STAND FOR:  

Our global company celebrates & leverages the differences each employee brings to the table. Our success is a direct result of an inclusive culture where opportunities to learn from one another occur regardless of title, seniority, or background. This collaborative and team-oriented approach is at the core of how we operate and continuously improve our products, services, and systems.  As such, Duck Creek is committed to providing equal opportunity to all employees and applicants – to recruit, hire, train, and reward employees for their individual abilities, achievements, and experience without regard to race, color, gender, religion, sexual orientation, age, national origin, disability, marital, military, or any other protected status.  

We strive to be an example to the world of inclusion, diversity, and equity in all things – where employees are free to be their authentic selves in the workplace and in the communities in which we live. We believe in leading by example and are proud of the diversity of our team and our shared commitment to our Core Values: We Prioritize Respect; We Listen; We Care; We Add Value; and We Lead.

To learn more about our inclusive company culture, values, DE&I initiatives, and people, please visit: https://www.duckcreek.com/life-at-duck-creek/. 

Please let us know if you encounter accessibility barriers with our web content by sending an email to accessibility@duckcreek.com. 

Privacy Notice: By submitting your application, you acknowledge that Duck Creek Technologies may collect and process your personal data for recruitment purposes in accordance with our Privacy Notice and applicable data protection laws. 

Duck Creek Technologies does not accept, nor will we pay a fee for any hires resulting from unsolicited headhunter or agency resumes.  

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