Purpose of the Role
Stabilize, professionalize, and scale the day-to-day operations of a Workers’ Compensation RCM business. This role is responsible for operational execution, controls, visibility, and leadership development, while building durable systems that do not rely on any one individual. This is a hands-on executive leadership role, especially in the first 90 days, with the expectation that execution is ultimately delegated and institutionalized.
Immediate Priorities
1. Operational Stabilization & Risk Control
- Take charge of stabilizing all core operational workflows that were previously informally or personally managed, including:
- Client operational reporting (daily / weekly / monthly)
- Payment posting workflows and cash controls
- Coordination of hearing-related operations
- Identify and eliminate single-point-of-failure dependencies
- Document critical workflows and ownership where none currently exists
- Implement appropriate segregation of duties, access controls, and auditability, particularly around cash handling and posting
2. Payment Posting, Lockbox & Cash Controls
- Provide executive leadership and oversight of the payment posting function:
- Lockbox access and controls
- Intake of checks and electronic payments
- Distribution of work across the payment posting team
- Redesign the payment posting process so:
- No payments are routed to or dependent on one individual
- Work is assigned, tracked, and reconciled systematically
- Partner with Finance to ensure accuracy, timeliness, and control standards are met
- Establish clear reporting on cash flow, posting timeliness, and exceptions
3. DWC Hearing & Legal Operations Oversight (Executive Oversight Only)
- Provide executive oversight of the DWC hearing calendar and related legal operations.
- Ensure appropriate day-to-day ownership is assigned to operational staff, vendors, or legal partners for:
- Calendar management
- Hearing coverage and appearances
- Preparation, documentation, and follow-up
- Define expectations, escalation paths, and accountability so:
- Hearings are consistently staffed and prepared
- Deadlines are met without executive intervention
- No individual becomes a bottleneck or point of failure
- Maintain high-level visibility through dashboards and reporting on:
- Upcoming hearings
- Coverage status
- Outcomes and risks
- Escalate issues as needed while ensuring execution remains with designated owners
4. Team Leadership & Development
- Directly manage and develop direct report into a formal leadership role.
- Transition them from primarily task execution into management and operational ownership.
- Provide coaching and structure in:
- Operational reporting ownership
- Client invoicing oversight
- Cross-functional coordination
- Expand their scope over time with defined milestones, training, and accountability.
Core Ongoing Responsibilities
Operations Leadership
- Own operational performance across WC RCM functions:
- Billing
- Payment posting
- Client reporting
- Operational coordination with legal and hearing resources
- Translate business strategy into repeatable, executed process
- Serve as the operational counterpart to executive leadership
Forecasting, Metrics & Visibility
- Own operational forecasting inputs:
- Revenue
- Volume trends
- Staffing needs
- Capacity planning
- Ensure leadership has clear, accurate, and timely operational visibility
Process, Systems & Scalability
- Identify inefficiencies, manual work, and operational risk points
- Standardize workflows across clients where possible
- Partner on system enhancements, reporting tools, and automation
- Reduce reliance on tribal knowledge and individual heroics
Client Operations & Trust
- Ensure operational commitments to clients are met consistently
- Act as escalation point for operational issues when needed
- Improve predictability, professionalism, and confidence in client deliverables
Background & Profile
Experience
- Strong RCM operations background
- Prior leadership or management experience
- Comfort stepping into ambiguity and rebuilding structure
- Workers’ Compensation RCM experience not required (training and support provided)
Traits
- Organized, structured, and disciplined
- Comfortable taking ownership quickly
- Willing to roll up sleeves when necessary
- Strong coach and developer of people
- Trusted with sensitive financial and operational responsibilities
What Success Looks Like
- No operational dependency on any single individual
- Clean payment posting controls and visibility
- Predictable, professional client reporting
- A confident, growing internal leader
- Executive leadership confident operations are stable and scalable
Salary Range: $110,000 - 150,000 ( Salary offered will depend on the applicant’s background and competencies. )