Vice President, Operations

Job Description:

AssetMark is a leading wealth management platform dedicated to empowering independent financial advisors. Our mission is to enable financial advisors to make a profound difference in the lives of their clients. Over 10,000 advisors rely on AssetMark for our investment solutions, innovative technology, advanced services and expertise to help them grow their businesses. 

The Job/What You'll Do:

As Vice President, Operations, you’ll be at the helm of driving operational excellence across our organization. This role is not about maintaining the status quo — it’s about building processes that scale fast, executing with laser-sharp focus, and inspiring teams to exceed expectations.  You will oversee critical operational functions such as new business and client onboarding, transfers of assets (incoming and outgoing), maintenance of existing accounts, talent acquisition, training, people and leadership development, process improvements, team engagement and overall team strategy and budgeting. You will operate in a multi-custody environment that requires expert knowledge of custodial platforms, operating disciplines, and vendor/partner management.

As an officer of the firm, you will work closely with the executive team to directly influence the strategic direction of the firm and deliver on any related objectives and key results for your functions. You will act as a steward of the firm and be a representative for AssetMark in critical cross-functional meetings, client events and the community.

This is a full-time position in our Phoenix, AZ office with a hybrid work schedule.

Responsibilities:

• Lead and oversee broad Ops team of domestic and offshore associates
• Manage Objectives and Key Results
  • Set, drive, successfully manage, and report out on key metrics such as service level agreements, accuracy, productivity, cost per account, Advisor loyalty and team engagement.
  • Drive a metrics-driven culture that values results and continuous improvement.
  • Enforce superb case and queue management across the team
• Drive Operational Scale - Lead the design and execution of fast, scalable processes that support our aggressive growth goals
  • Engage with the Product and Engineering team on a clear and executable roadmap of improvements
  • Work directly with the custodians to improve processes, eliminate hand-off’s and streamline the client experience
• Manage key vendor relationships with Fidelity, Schwab and Pershing
  • Conduct quarterly business reviews off/on site
  • Handle critical escalations and ensure seamless execution of our service model
  • Develop strong partnership with key senior leaders at each PC
• Execute with Excellence – Operate with clarity, urgency and total ownership. Ensure high quality execution across operational workflows with an extremely low tolerance for error. Effectively manage team dynamics, staffing, talent and overall team performance.
• Optimize Processes – Use Process Excellence and lean principles to identify, refine, and streamline key business processes to increase efficiency and reduce operational waste.
• Obsess over our clients & people – Possess a client-first mentality, using emotional connection and outside-in thinking to ensure we are delivering an exceptional client experience. Masterfully handle sensitive escalations directly with clients, Service and Sales teams.
• Team Leadership & Engagement - Inspire and develop high-performing teams across multiple functions. Build a culture of accountability, ownership, inclusivity and trust. Lead and communicate with heart, impact, confidence and humility.
• Cross-Functional Collaboration - Act as a strategic partner to numerous teams across the organization, including Product and Engineering, Service, Trading, Legal and Compliance, Reporting and Technology.
• Change Management – Effectively lead transformational initiatives — integrating new processes, team structures, tools, and technologies with minimal disruption.

This Role is for You If You:

• Are a builder at heart — you see problems as puzzles, not obstacles.
• Are an expert operator and know how to manage to key results
• Lead with empathy but execute with urgency.
• Are obsessed with speed, quality, and continuous improvement.
• Want to make a measurable impact every single day.
• Thrive under pressure and are naturally energized by a fast-paced, ever-changing environment.
• Can prioritize and re-prioritize without dropping the ball and still meet your deadlines.

Preferred Qualifications:

• 10+ years of operational leadership experience in financial services (broker-dealer, asset management, fintech, or investment banking).
• Extensive experience with multi-custodian platforms including custodians such as Fidelity, Schwab and/or Pershing
• Proven track record in fast-paced, execution-focused environment
• Experience scaling operations through periods of rapid growth.
• Demonstrated ability to engage and develop talent across all levels.
• Strong understanding of financial regulations, operational risk, and compliance requirements.
• Data-driven mindset with comfort in operational analytics, KPI dashboards, and process modeling.
• Exceptional communication and cross-functional influence skills.
• Bachelor’s or Master’s degree
• FINRA licenses

Compensation: The Base Salary range for this position is between $175,000-$200,000.

This information reflects a base salary range that AssetMark reasonably expects to pay for the position based on a number of factors which may include job-related knowledge, skills, education, experience, and actual work location. This position will also be eligible for additional variable incentive compensation and competitive benefits. You may also be eligible for equity as an officer of the firm.

Candidates must be legally authorized to work in the US to be considered. We are unable to provide visa sponsorship for this position.

Who We Are & What We Offer:

We are AssetMark, a company on the move, shaping the future of financial services. Growth is in our DNA. Every day, we combine technology, insight, and collaboration to create new possibilities for advisors, for our people and for our investors. At AssetMark your ideas matter; they’re heard, valued, and drive meaningful change. Join a team that sets new standards and creates space for you to thrive and do your best work. 

Our Mission 

Our mission is simple: to help our 10,500+ financial advisors make a meaningful difference in their clients’ lives. We do this by combining powerful technology, holistic support, and expert consulting to help advisors run stronger, more efficient businesses. Backed by a comprehensive suite of investment solutions and a trust company that boasts of $150B+ AUM, our platform empowers advisors to deliver exceptional service and an outstanding client experience.

Our Values 

Heart. Client Success. Integrity. Respect. Excellence. Our values are how we show up every day.  

We believe in: 

• Leading with Heart, in truly making a difference in the lives of others: teammates, clients, investors and communities. 

• Obsessing over Client Success, bringing a relentless focus on what matters to clients that sets us apart and creates loyal, lasting relationships. 

• Unyielding Integrity, doing what’s right, always. Even when it’s hard. 

• Collective Respect, in being authentic, inclusive and valuing all voices while winning together. 

• Operating with Excellence, in learning fast, continuously improving, innovating and collaborating to find new and better solutions.  

These values shape our culture, guide our decisions, and define what it means to be part of the AssetMark family. 

Our Culture & Benefits 

Our culture brings our mission and values to life. Here, we do what’s right, embrace diverse ideas, and innovate together. We also offer a wide range of benefits to support you and your family—because thriving at work starts with thriving in life. 

• Flex Time or Paid Time Off and Sick Time Off 

• 401K – 6% Employer Match 

• Medical, Dental, Vision – HDHP or PPO 

• HSA – Employer contribution (HDHP only) 

• Volunteer Time Off 

• Career Development / Recognition 

• Fitness Reimbursement 

• Hybrid Work Schedule 

   

As an Equal Opportunity Employer, AssetMark is committed to building a diverse and inclusive workplace where everyone feels valued.