At Scorpion, we believe exceptional client experiences do not happen by accident. They are intentionally designed, continuously improved, and deeply rooted in how teams work together. The Client Experience team exists to elevate and scale those experiences across every stage of the client journey.
As Vice President of Client Experience, you will shape how clients experience Scorpion from day one through long term partnership. You will identify the moments that build trust, remove friction between teams, and create clear ownership so clients experience consistency and care at every step. This role is about turning client insight into action and helping the organization operate as one connected, client focused system.
Reporting to the Chief People Officer, you will lead a high performing Client Experience team while partnering closely with leaders across Sales, Account Management, Product, Marketing, People, and Operations. You will influence how teams collaborate, set enterprise wide experience standards, and build practical tools and feedback loops that drive real behavior change.
This is a highly visible leadership role for someone who enjoys building, improving, and challenging the status quo in service of a better experience for both clients and teams. You are curious, collaborative, and energized by bringing people together around a shared vision.
If you are passionate about creating meaningful client impact, building inclusive teams, and shaping how an organization shows up for its clients, we would love to hear from you.