Vice President - Journey Design, Research, & Process Engineering

Job Classification:

Project Mgmt, Transformation & Strategy - Project Mgmt, Transformation & Strategy

We are creating something bold—a team that reimagines how work flows, how people engage, and how value is delivered. As the Vice President - Journey Design, Research, & Process Engineering, you will lead a strategic function responsible for reimagining how our organization delivers value across customer and employee experiences. You will oversee three teams—Process Reengineering (Lean Six Sigma), Journey Designer, and UX Researcher—each playing a critical role in shaping future-ready, end-to-end, outcomes-centric value stream.

This role is ideal for a visionary leader who thrives in process and data complexity, influences across the enterprise, and delivers quantifiable business driven outcomes.

Key Responsibilities

• Set the ambition and strategic North Star for end-to-end value stream transformation through journey design, process engineering and research domains.
• Lead and mentor leaders across three specialized teams to drive measurable From-To performance analysis and maximum impact.
• Partner with senior stakeholders to prioritize initiatives and allocate resources effectively.
• Champion and activate advanced Lean Six Sigma methodologies to drive meaningful operational reimagination and excellence.
• Shape and evolve customer journey roadmaps in partnership with business leaders.
• Ensure delivery of execution-ready journey designs that reflect customer needs and process efficiency alongside enterprise/business priorities.
• Translate external data, market trends and customer insights into strategic action.
• Oversee development and execution of user research strategies to inform design decisions and prioritization of transformation roadmaps.
• Ensure research outputs are actionable, timely, and integrated into journey and process redesign.
• Advocate for the voice of the customer and shareholder across all initiatives.
• Champion a culture of data, speed, automation, innovation, inclusion, and continuous improvement across the entire global enterprise.  

The Expertise and Technical Skills You Bring 

• Bachelor’s degree; Certification in Lean Six Sigma (Black Belt or higher).
• Deep expertise in process improvement methodologies (Lean, Six Sigma, etc.).
• Proven experience leading multidisciplinary teams in transformation, design, and strategy-to-outcomes roles.
• Strong understanding of customer journey mapping, experience design, and UX research. Including experience using leading edge technology and tools to drive deliverables in an automated accelerated manner.
• Strategic thinker with a track record of delivering enterprise-level change.
• Experience in a customer-centric, digital-first organization.
• Background in design thinking, service design, or human-centered design.
• Strong analytical skills with the ability to translate data to insight to action at all levels of the enterprise.
• Ability to quickly learn new business functions, operating models, skills and knowledge on an on-going basis through self-initiative and tackling challenges.
• Knowledgeable of concepts and principles of agile methodology; ability to initiate appropriate agile approaches in the process excellence portfolio and delivery. 
• Master’s degree and consulting experience a plus.

The Leadership Skills You Bring 

• Influential Leadership & Followership: Ability to inspire and align cross-functional teams toward a shared vision. Navigates complex organizations and drives alignment across silos.
• Strategic Communication: Skilled in translating complex ideas into clear, compelling narratives for diverse audiences.
• Quantifiable Business Value: Ability to develop data driven CBAs (cost benefit analysis) that demonstrates quantifiable business value across reengineered processes along the value stream.
• Empathy & Customer-Centricity: Deep commitment to understanding and advocating for customer needs with an outside in external insights mindset.
• Collaboration & Relationship Building: Builds trust and strong partnerships across business units and functions.
• Adaptability & Resilience: Leads confidently through ambiguity and change.
• Critical Thinking & Problem Solving: Approaches challenges with curiosity, creativity, and analytical rigor.
• Change Management: Comfortable leading teams through transformation and driving adoption of new ways of working.  Ability to rapidly adjust and continuously improve across people, process, and technology.

You’ll love working here because you can… 

• Lead enterprise-wide industry change that directly improves customer and employee experiences.
• Work with passionate, purpose-driven teams committed to innovation and impact.
• See the tangible results of your leadership in business performance and realized outcomes.
• Be part of a culture that values curiosity, collaboration, and continuous learning.
• Grow your career in a role that blends strategy, design, and execution at scale.

What we offer you:

Prudential is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $178,600.00 to $267,800.00. Specific pricing for the role may vary within the above range based on many factors including geographic location, candidate experience, and skills.

• Market competitive base salaries, with a yearly bonus potential at every level. 

• Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave. 

• 401(k) plan with company match (up to 4%). 

• Company-funded pension plan. 

• Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs. 

• Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.  

• Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs.  

• Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period), after one year of service. 

Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance. To find out more about our Total Rewards package, visit Work Life Balance | Prudential Careers. Some of the above benefits may not apply to part-time employees scheduled to work less than 20 hours per week.