Vice President, HR Employee Experience & Operational Excellence Lead

Wholesale Banking | Human Resources | Vice President, HR Employee Experience & Operational Excellence Lead | New York City - Hybrid

About ING: 

In Americas, ING’s Wholesale Banking division offers a broad range of innovative financial products and services to domestic and international corporate and institutional clients. 

 When you come to work at ING, you’re joining a team where individuality isn’t just accepted, it’s encouraged. We’ve built a culture that’s fun, friendly and supportive – it’s the kind of place where you can be yourself and make the most of whatever you have to offer.

We give people the freedom to take risks, think differently, take ownership of their work, and make great things happen. We’re here to help you get ahead. And with our global network, there’s plenty of scope to take your career in new directions, perhaps even ones you’ve never considered. ING Americas follows a hybrid work model, allowing for in-office / work from home flexibility. Hybrid work arrangements vary based on business area.

Sound like the kind of place you’d feel at home? We’d love to hear from you.

About the position: 

The HR Employee Experience & Operational Excellence Lead is responsible for shaping the employee experience, in collaboration with the other members of the HR team, as well as driving initiatives to achieve operational excellence of HR processes, with a continuous focus on efficiency, quality, and effectiveness.  The role-holder will report to the head of HR and achieve his / her goals with the support of one direct report, the HR Operations Associate.

By leveraging employee feedback, data insights, and best practices, the Employee Journey & Operational Excellence Lead ensures that the HR team feels supported and empowered to do their best work.

Responsiblities:

Reporting, Analytics & Data

• Manage the regular generation of scheduled reports, in partnership with the global HR Centers of Excellence (CoEs), and develop custom reports and strategic dashboards to provide key stakeholders with actionable data for decision-making
• Partner with HRBPs and business teams to interpret data and provide insights on key HR metrics, including turnover and employee survey results
• Support HR on reconciliations, data requests and ad-hoc reporting
• Conduct data checks to ensure data accuracy in HRIS and compliance with HR policies and regulatory requirements
• Monitor key risk indicators and support regulatory, audit, and controls testing requests

• Assist in responding to employee inquiries and driving a culture of employee and manager self-service

Process Standards and Optimization

• Collaborate across the HR team to review end‑to‑end processes, pinpoint inefficiencies, and deliver recommendations for optimization and automation
• Champion the documentation and long‑term sustainability of processes and procedures, ensuring appropriate owners maintain and update them
• Ensure HR processes comply with internal controls, audit requirements, and regulatory standards (SOX, GDPR, etc.); providing documentation and reports as required
• Partner with various Risk teams to strengthen governance and mitigate risks

HRIS - Workday

• In conjunction with HR colleagues, manage the seamless flow of data between the HRIS and external vendors, monitoring weekly interfaces
• Participate in system upgrades, new feature releases, and enhancement projects

• Raise issues and submit change request for Workday configuration when necessary
• Perform user acceptance testing, document findings, and assist with rollout communications or training materials
• Ensure data accuracy in the HRIS
• Own and execute Workday transactions / act as back up to HR Operations Associate

Qualifications and Competencies:

• 8+ years of experience in HR Operations / Analytics and HR Systems, preferably at an international organization
• Demonstrated experience performing Workday, with the ability to understand underlying system configuration and workflows
• Experience in process management, including mapping workflows, identifying inefficiencies, and implementing improvements
• Strong analytical skills, including advanced experience with Excel and proficiency in Power BI dashboards
• Excellent communication and customer‑service orientation
• Ability to manage multiple tasks and meet deadlines
• Experience assisting with employee visa, work authorization, or immigration-related administrative processes is preferred

Salary Range: $143,000-$160,000

In addition to comprehensive health benefits, a generous 401k savings plan, and competitive PTO, ING provides a broad array of benefits including adoption, surrogacy, and fertility services; student debt assistance; and subsidies for expenses associated with commuting and fitness.

ING is a committed equal opportunity employer. We welcome applicants of diverse backgrounds and hire without regard to race, gender, religion, national origin, citizenship, disability, age, sexual orientation, or any other characteristic protected by law. We celebrate these differences and rely upon your unique perspective to innovate and seize new opportunities. Come as you are.

ING Bank does not have a commercial banking license in the U.S. and therefore not permitted to conduct a commercial banking business in the U.S. Through its wholly owned subsidiary ING Financial Services LLC, and its affiliates, it offers a full array of wholesale products such as commercial lending and a full range of FM products and services.