ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Together with hotel executive management team creates a memorable hospitality experience for our guests along with providing great value and ensuring guests’ satisfaction by collaborating with and developing hotel management and employees to ensure that Service Excellence is the standard.
2. Creates and implements new innovations to enhance guest experience based on current trends as well as maintain knowledge of new and evolving technology in hotel management to ensure all hotel assets are maximizing efficiencies by conducting research, attending seminars, educational workshops, classes, and conferences.
3. Together with the Vice President of Hospitality Asset Management, develops a business plan that will support Asset Management Committee initiatives and enhance hotel quality and service, associated costs, employee development, retention strategies, and employee productivity benchmarks. Create, develop, and recommend short and long-term hotel planning guidelines and procedures, annual operating budget, and capital budget program that are aligned with enterprise goals, analyzes hotel revenue and labor reports, making strategic adjustments as necessary to ensure maximum efficiency and profitability, as well as partnering with the Shared Values Marketing department and other external marketing resources to leverage offers and services.
4. Work together with hotel executive management team to establish a hospitality culture with accurate and timely service to the highest level of customer satisfaction and propose innovative solutions for continual improvement for both operations and employee engagement.
5. Work together with Vice President of Hospitality Asset Management and hotel executive management team to establish hotel asset goals, objectives, and strategic planning and provides direction, guidance, and support to ensure the successful operation of the hotel asset.
6. Works together with hotel executive management team to maintain training and certifications applicable to the hotel team members and ensures all training, regulatory, inventory, and team member documentation is complete and up to date.
7. Champion the importance of safety and compliance to reinforce a culture of safety and team support and creates a compliance culture within the organization by fostering an environment where hotel employees feel empowered to report potential violations and/or misconduct, ensure passing health inspections conducted by outside sources in all areas, and complies with all regulatory agency requirements to maintain required permits and/or licenses.
8. Create an environment that motivates hotel employees to collaborate, learn, perform their best, and develop their skills as it relates to lifelong learning.
9. Performs other duties as assigned to support the efficient operation of the department.
SUPERVISORY RESPONSIBILITIES
Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning reviewing and directing work; evaluating and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Makes hiring decisions and designs individual development plans with succession planning in mind for all key roles.
EDUCATION, EXPERIENCE AND QUALIFICATIONS
Bachelors degree in Finance, Accounting, Business Administration, Hospitality Management, Real Estate or related field required.
Masters degree in Finance, Accounting, Business Administration, Hospitality Management, Real Estate or related field preferred.
Minimum of twelve (12) years of experience in hotel industry required.
Minimum of ten (10) years of supervisory experience required.
Related, relevant, and/or direct experience may be considered in lieu of minimum educational requirements indicated above.
KNOWLEDGE, SKILLS AND ABILITIES (KSA)
Deep understanding of hotel performance metrics including RevPAR, ADR, NOI, GOP margins, and guest satisfaction indices.
Strong grasp of hospitality market trends, competitive dynamics, and demand drivers across geographic regions.
Familiarity with asset management systems (e.g., ProfitSword, HotStats, STR, etc.) and business intelligence tools.
Ability to strategically formulate and execute long-range plans that align with enterprise objectives and drive portfolio growth.
Familiarity with front-of-house and back-of-house operations, revenue management, labor models, and service delivery standards.
Experience managing renovation and repositioning projects, including budgeting, phasing, and brand compliance.
Ability to navigate brand standards, franchise agreements, and operator relationships.
Ability to interpret and negotiate hotel-related legal documents and agreements.
Leads cross-functional initiatives with clarity, influence, and accountability.
Cultivates strong relationships across internal departments, external partners, and stakeholders to optimize asset performance.
Experience in designing and building a team structure that aligns with business objectives and scales with organizational growth.
Capable of delivering clear, concise, and persuasive presentations to senior leadership and investment committees.
Demonstrates unwavering integrity and discretion in managing sensitive financial and operational data.
Communicates with executive presence, delivering clear, concise, and impactful reports and presentations.
Highly proficient in Microsoft Excel, Word, and PowerPoint, with experience in asset management platforms and reporting tools.
Highly proficient in Microsoft Excel, Word, and PowerPoint, with experience in asset management platforms and reporting tools.
LICENSES, CERTIFICATIONS AND REGISTRATIONS
At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.
Certified Hotel Asset Manager (CHAM), Chartered Financial Analyst (CFA), Certified Commercial Investment Member (CCIM) preferred.
Driving Responsibilities: Role requires regular commuting between locations. A valid driver's license and vehicle insurance with minimum liability limits is required. Role will not operate or drive Tribe-owned vehicles or patron vehicles.
PHYSICAL REQUIREMENTS/ WORKING CONDITIONS – ENVIRONMENT
The physical demands and working environment described here are representative of those that an employee encounters and must be met by an employee to successfully perform the essential functions of this job.
Primary work environment is in a climate-controlled office setting.
Work requires travel to attend meetings, trade shows, and conferences.
Incumbents may be required to work evening, weekend and holiday shifts.
Must be able to work in a fast-paced, high-demand environment.
Strength sufficient to exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects and/or move up to 40 pounds occasionally.
Sedentary work: involves sitting most of the time. Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
Hearing sufficient to hear conversational levels in person, via videoconference and over the telephone.
Speech sufficient to make oneself heard and understood in person, in front of groups, in meetings, via videoconference and over the telephone.
Visual acuity that meets the requirements of the position: The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; expansive reading and visual inspection of employees, visitors or facility.
Mobility sufficient to safely move in an office environment, walk, stoop, bend and kneel, and enter, exit and operate a motor vehicle in the course of travel to promotional events, meetings, conferences, trade shows and San Manuel properties.
Endurance sufficient to sit, walk and stand for extended periods, and maintain efficiency throughout the entire work shift and during extended work hours.
The employee may be exposed to fumes or airborne particles including secondhand smoke.
Reasonable accommodation will be made in compliance with all applicable law.
As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!