Vice President, Head of Solution Design & Delivery

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What We'll Bring:

At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation. We are consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities, while discovering their genius.

Come be a part of our team – you’ll work with great people, pioneering products and cutting-edge technology.

What You'll Bring:

• 15+ years of experience in operational excellence, solution delivery, or transformation leadership.
• Certifications in Lean Six Sigma, PMP, Agile preferred.
• Proven experience in transformation design and solution delivery leadership.
• Strong understanding of enterprise capabilities and how to integrate them effectively.
• Ability to lead cross-functional teams and influence at senior levels.
• Experience managing CoEs and working with both internal and external stakeholders.
• Expertise in automation and process design with a focus on scalable enterprise deployment.
• Experience in mentoring talent and supporting the development of Centers of Excellence.
• Experience delivering transformation at scale within a large enterprise or global firm is highly desirable.
• Master’s degree in business engineering or a related field.

Impact You'll Make:

Lead the strategic design and deployment of scalable, integrated solutions across transformation programs. This role governs both the Design Management and Solution Delivery functions, ensuring expert capabilities are deployed effectively and that the right ecosystem of capabilities (Applied AI, Workflow Automation, Intelligent Automation, Business Process Management, Business Process Intelligence and Reengineering, Knowledge Management and any other relevant capabilities as needed for CI services) are assembled to deliver business outcomes.

Act as the central orchestrator of transformation initiatives and as a consultant and governance authority across solution design phases—from ideation to execution. A critical part of this role is mentoring and apprenticing talent across the organization. As capabilities mature, capability teams will increasingly deploy them directly, and your team will play a key role in guiding, coaching, and enabling their success.

Collaborate with senior stakeholders across Global Operations, Global Technology, Data Science & Analytics, and Solutions teams to design and implement scalable, integrated solutions that deliver measurable business value.

1.    Design Management (Center of Excellence)

• Lead the Centers of Excellence (CoEs) for strategic capabilities
• Intelligent Automation (IA)
• Business Process Management / Business Process Reengineering (BPM/BPR)
• Knowledge Management (KM)
• Artificial Intelligence (AI)
• Workforce Automation (WFA)
• Ensure expert deployment of these capabilities in projects prioritized by Continuous Improvement Services (CIS).
• In mature capabilities, take ownership of advancing skills/training, methods/standards, best practices, and design governance.
• Support POCs, pilots, and define foundational standards and training in collaboration with Capability Development.
• Build and lead a high-performing competency team with deep expertise in solution architecture and process-oriented design advisory.  Own solution architecture and design advisory across all capabilities.
• Take end-end ownership of projects that are driven purely by self-service capabilities and do not have high dependency on Global Technology, Data Science & Analytics or external vendors.

2.     Solution Management

• Own the integrated solution design process, assembling the right mix of capabilities for each transformation initiative.
• Collaborate closely with Design leads to tailor solutions based on project needs and capability maturity.
• Ensure solutions are scalable, outcome-driven, and aligned with enterprise architecture and delivery frameworks.
• Drive stage-gate governance for each phase of solution design and deployment, including design reviews and approvals of tools and capabilities.

3.    Strategic Engagement & Governance

• Act as a strategic advisor / consultant and governance authority for solution and design decisions across the transformation lifecycle.
• Engage from the earliest stages of transformation—business case development, ideation, and planning of solution architecture.
• Provide oversight and guidance through execution, ensuring alignment with strategic goals and delivery excellence.
• Support R&D initiatives and innovation pilots to evolve design practices and solution models.
• Collaborate closely with the integrated ecosystem team to ensure scalability and coherence across capabilities.
• Drive decisions based on dependencies, strategic priorities, and cross-functional alignment (removing unclear reference to “interferences”).

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance, Fair Chance Initiative for Hiring Ordinance, and the California Fair Chance Act.

Adherence to Company policies, sound judgment and trustworthiness, working safely, communicating respectfully, and safeguarding business operations, confidential and proprietary information, and the Company’s reputation are also essential expectations of this position.

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

Benefits:

TransUnion provides flexible benefits including flexible time off for exempt associates, paid time off for non-exempt associates, up to 12 paid holidays per year, health benefits (including medical, dental, and vision plan options and health spending accounts), mental health support, disability benefits, up to 12 weeks of paid parental leave, adoption assistance, fertility planning coverage, legal benefits, long-term care insurance, commuter benefits, tuition reimbursement, charity gift matching, employee stock purchase plan, 401(k) retirement savings with employer match, and access to TransUnion’s Employee Resource Groups. Spousal, domestic partner, and other eligible dependent coverage is available on select health and welfare plans.

We are committed to being a place where diversity is not only present, it is embraced. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, genetic information, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law. Additionally, in accordance with Section 503 of the Rehabilitation Act of 1973 and the Vietnam Era Veterans’ Readjustment Assistance Act of 1974, TransUnion takes affirmative action to employ and advance in employment qualified individuals with a disability and protected veterans in all levels of employment and develops annual affirmative action plans. Components of TransUnion’s Affirmative Action Program for individuals with disabilities and protected veterans are available for review to any associate or applicant for employment upon request by contacting ERCoE@transunion.com.

Pay Scale Information :

The U.S. base salary range for this position is $193,500.00 - $406,500.00 *The salary range for this position reflects a reasonable estimate of the range of compensation for this job. At TransUnion, actual compensation is based on careful consideration of additional factors such as (but not limited to) an individual’s education, training, work experience, job-related skill set, location, and industry knowledge, as well as the scope and responsibilities of the position and market considerations.

Regular, fulltime non-sales positions may be eligible to participate in TransUnion’s annual bonus plan. Certain positions may be also eligible for long-term incentives and other payments based on applicable company guidance and plan documents.

 

TransUnion's Internal Job Title:

VP, Operations

Company:

TransUnion LLC