Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
Job Summary
Responsible for creating and executing the strategy of the Credit, Collections & Fraud function. Creates financial policies, procedures, controls and reporting systems. Develops strategy to control potential credit and fraud losses. Participates with other top leaders to establish company-wide policies, processes and goals. Develops long-term plans that impact the achievement of business results (e.g. non-pay churn and bad debt expense) while balancing with subscriber growth. Demonstrates leadership versatility.
Job Description
Core Responsibilities
- Manages the development of business strategy to attempt to control potential credit and fraud losses and works with leadership to execute the business strategy.
- Partners across Product, Digital and Customer Experience teams to build seamless experiences for customers, while mitigating credit and fraud risks to the business.
- Manages the development of long-term plans to drive the overall strategy. Oversees the execution of the plans throughout HQ/divisions/business units.
- Oversees usage of outside collection agencies and attorneys to control expense and collection costs; determines to what extent litigation proceedings should be utilized; negotiates settlements where appropriate.
- Analyzes credit exposure (aging) reports and provides forecasts related to non-pay churn, bad debt and write-offs.
- Oversees the management of Cable Division Credit and Collections staff which includes contribution to performance appraisals, personnel selections and recommendation of salary actions, transfers, disciplinary action and employee termination.
- Ensures compliance to all Federal and State Fair Credit Reporting and Debt Collection laws as well as CFPB guidelines.
- Monitors annual department budgets including bad debt and collection expense, service charge-off policy and collection-based revenue (late fees, reactivation fees, etc.) Keeps up-to-date with information and technology affecting functional area(s) to increase innovation and ensure compliance.
- Consistent exercise of independent judgment and discretion in matters of significance.
- Other duties and responsibilities as assigned.
Employees at all levels are expected to:
- Understand our Operating Principles; make them the guidelines for how you do your job.
- Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
- Win as a team - make big things happen by working together and being open to new ideas.
- Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
- Drive results and growth.
- Support a culture of inclusion in how you work and lead.
- Do what's right for each other, our customers, investors and our communities.
Disclaimer:
- This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Skills
Analytical Thinking, Credit, Debt Collections, Strategic Planning
We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.
Please visit the benefits summary on our careers site for more details.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Certifications (if applicable)
Relevant Work Experience
15 Years +
Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.