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Service Operations provides the Operations function (24x7x365) to deliver uninterrupted, reliable and secure support by monitoring and ensuring the availability, stability, and performance of critical infrastructure and platforms, including Control-M and Swift.
MAIN PURPOSE OF THE ROLE
We are seeking a Senior Control-M SME to support the Control-M job scheduling platform that is operated by 24x7 Operations team, utilised by a wide customer base encompassing Application and Infrastructure teams.
KEY RESPONSIBILITIES
The role holder will support the following:
- Provide platform support and ensure platform health. Install, configure, and upgrade Control-M servers, agents, and application plugins.
- Assist in optimising workflows, resolution of job failures, system errors and performance issues within SLA. Support the platform users to reduce false alerts and optimise the batch workflows.
- Develop and maintain a product roadmap, outlining priority deliverables and identify potential innovative enhancements for the next 3 years
- Collaborate with key stakeholder user groups to capture, document and prioritise product requirements, incorporating into the Control-M strategy.
- Prepare and deliver authoritative presentations that articulate the Control-M strategy and product roadmap and architectural design.
- Work with platform users and drive adoption of self-service and automated solutions to improve efficiency and enforce framework compliance (Site Standards with Workload Change Manager (WCM).
- Support and drive the DevOps integration strategy for Control-M (incorporating CI CD pipelines to streamline deployments and support agile development (with Octopus)
- Ensure high availability of the platform and undertake regular disaster recovery tests of the platform and clearly evidence for regulatory evidence.
- Ensure proactive (cyber) security and vulnerability management of the Control-M platform, meeting policy and control requirements.
- Author and update Policy, Process and Procedure documentation for both technical and operational purposes.
WORK EXPERIENCE
Demonstrable and self-sufficient skills in Control-M platform, covering all aspects of the platform.
SKILLS AND EXPERIENCE
Functional / Technical Competencies:
- Deep and broad Control-M platform expertise, from version 9+
- Operating Systems: Strong experience across Windows/Linux.
- Problem-Solving Skills: Exposure to root cause analysis, critical incident response, and problem-solving techniques to address complex IT issues.
- Regulatory Understanding: Some experience ensuring compliance with regulatory standards such as DORA, GDPR, or equivalent regulations in the financial/technology sector.
- Interpersonal Skills: Exceptional communication and collaboration skills to work effectively with cross-functional teams and drive compliance initiatives.
- Tools: Proficiency with ITSM tools (e.g., ServiceNow, JIRA), monitoring systems, and reporting platforms; experience with automation tools is a plus.
Education / Qualifications:
- Higher education or equivalent industry experience.
- Degree in Information Technology, Computer Science, Engineering or equivalent experience in area of expertise.
- Experience working in regulated environment or critical infrastructure sector.
PERSONAL REQUIREMENTS
- Evidence of effective communication skills both written and verbal
- Strong analytical and problem-solving skills
- Excellent attention to detail and accuracy
- Results driven, with a strong sense of accountability
- An ability to operate with urgency and prioritise work accordingly
- A structured and logical approach to work
- Excellent interpersonal skills
- Strong Microsoft Office skills
We are open to considering flexible working requests in line with organisational requirements.
MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected and their opinions count. We support the principles of equality, diversity and inclusion in recruitment and employment, and oppose all forms of discrimination on the grounds of age, sex, gender, sexual orientation, disability, pregnancy and maternity, race, gender reassignment, religion or belief and marriage or civil partnership.
We make our recruitment decisions in a non-discriminatory manner in accordance with our commitment to identifying the right skills for the right role and our obligations under the law.