Vice President, Commercial Operations

Hi, we’re HUB!

We are a leading North American insurance brokerage that advises businesses and individuals on how to reach their goals. When you partner with us, you’re at the center of a vast network of risk, insurance, employee benefits, retirement and wealth management specialists that bring clarity to a changing world with tailored solutions and unrelenting advocacy – so you’re ready for tomorrow. 

The Opportunity!

As Vice President of Commercial Operations and EB&R for HUB Canada West, you will support the strategic direction, profitability, and operational excellence of our Commercial Lines and EB&R teams across all five regions. In this role, you will provide exceptional operational and talent management leadership for the Commercial and EB&R teams, lead changes required to optimize our Commercial and EB&R operations infrastructure and processes and serve as a critical partner to our sales and operations teams—driving operational excellence, superior customer experience, and revenue growth.

A day in the life –

• Lead Commercial and EB&R operations strategy, ensuring alignment with company growth objectives and regulatory requirements.

• Develop talent and foster a culture of excellence and accountability to enable our people to achieve their highest performance potential and deliver positive client experience.

• Assist in developing, launching, and implementing consistent practices and procedures for the team.

• Collaborate cross-functionally with finance, product, and operations teams.

• Drive continuous improvement initiatives across Commercial Sales teams to enable the organization to scale workload capacity.

• Support HUB’s Commercial and EB&R guidelines and best practices.

• Maintain knowledge of carrier and product changes.

• Lead the audit process for Commercial and EB&R operations; report on findings, and design and implement corrective action plans with clear accountability to ensure sustainable resolution and adherence to regulatory and company standards.

• Create a support structure framework around our growing EB&R practice in line with national initiatives and organizational goals.

What you will bring to our team –

• 5+ years’ senior management experience in operations, preferably in the Insurance industry.

• Exceptional teamwork capabilities.

• Strong written and verbal communication skills.

• Leadership-oriented, able to stay calm under pressure while balancing critical decision-making.

• Skilled in conflict resolution and consensus building across diverse stakeholders.

• Ability to manage time and prioritize tasks effectively.

Salary Expectations –

The expected salary range for this position is $110,000 to $150,000 and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope, and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include extended health benefits, disability insurance, RRSP matching, paid-time-off benefits, and eligible bonuses, and commissions for some positions.

The employment offer is contingent upon completion of a successful background check.

Why Join HUB?

• Competitive compensation.

• Comprehensive tuition financing and career-related training and development.

• Company-matching RRSP contributions.

• Customizable flexible benefits options for you and your family.

• Work-life balance through flexible scheduling and hours.

• A progressive employee assistance program.

• Mental and physical wellness initiatives.

• HUB Gives: we are a company that gives back and is active in the community.

Your future with HUB –

Choose a career with HUB International and take the first step toward creating a future that combines a diverse, challenging work environment with financial security and career satisfaction. By joining HUB you will become part of a rapidly growing company that offers significant opportunities for advancement.

At HUB, we value education and continuous learning, and we will assist you along your career development path. We provide HUB Ready training for new employees, as well as financial support for licensing, industry designations, management & leadership development, and other related courses, designations or programs.     

What makes us different than all the rest?

Our Vision: To be everywhere risk exists – today and tomorrow. Helping protect what matters most.

Our Mission: To protect and support the aspirations of individuals, families and businesses. To empower our employees to learn, grow and make a difference in their communities.

Our Core Values:

•            Entrepreneurship: We encourage innovation and educated risk-taking.

•            Integrity: We do the right thing every time.

•            Teamwork: We work together to maximize results.

•            Accountability: We measure and take responsibility for outcomes.

•            Service: We serve customers, communities and colleagues.

If you value what we value, and like the perks along the way – Apply TODAY!

The employment offer is contingent upon completion of a successful background check.

HUB is a company where your contributions will make a difference.  We invite you to learn more about our team at www.hubinternational.com. If you require any accommodations during the hiring process, please reach out to bar.hr@hubinternational.com to request this. Only candidates selected for an interview will be contacted.

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Department Business Operations

Required Experience: 5-7 years of relevant experience

Required Travel: Up to 25%

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