Company Description
Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.
The Chief of Staff serves as the CEO’s right hand, enabling focus, leverage, and effectiveness across the enterprise. This role drives CEO operating mechanisms, strengthens ELT cohesion and accountability, brings strong financial judgment to enterprise decision-making, and anticipates risks and opportunities. The Chief of Staff ensures the CEO’s leadership philosophy and Zayo’s culture are translated into consistent execution across the organization, resulting in faster decisions, stronger alignment, and improved enterprise outcomes.
This is a high-impact leadership position, not an administrative role. It is designed for a proven, high-potential executive with strong business judgment, credibility with senior leaders, and the ability to operate seamlessly across strategy, execution, and influence.
Core Responsibility Buckets
CEO Operating Mechanisms & Cadence
Own and continuously improve the operating rhythm that enables effective leadership and execution.
Design, run, and evolve CEO operating mechanisms (ELT, SLT, Board, enterprise forums)
Ensure agendas, pre-reads, decisions, and follow-through are disciplined and outcome-oriented
Own prioritization and decision frameworks across CEO forums
Drive clarity on priorities, sequencing, ownership, and accountability
Act as connective tissue between CEO priorities and enterprise execution
Own design and visibility of CEO operating calendar (MS365)
Build an integrated, forward-looking enterprise cadence (vs. manual processes)
CEO & ELT Scorecards
Own structure, quality, and execution of CEO and ELT performance scorecards.
Draft and maintain CEO scorecard tied to enterprise priorities
Ensure alignment of ELT scorecards to company objectives
Define KPIs, targets, and dashboards
Drive monthly/quarterly performance tracking and reviews
Identify performance gaps and ensure follow-through on corrective actions
Key areas include:
Growth (bookings, installs, churn)
Service excellence (MTTR, OTP, NPS)
Operational efficiency (cost, automation, AI)
Financial performance (MRR, EBITDA, capital)
Value creation (M&A, integration)
Talent and culture
CEO Stewardship & Right-Hand Support
Serve as a trusted advisor helping the CEO focus on what matters most.
Anticipate CEO needs, risks, and decision points
Pressure-test thinking, surface blind spots, provide candid counsel
Support preparation for ELT, Board, investor, and external engagements
Protect CEO time by filtering noise and elevating critical inputs
Operate with discretion and strong judgment
ELT Effectiveness, Alignment & Accountability
Strengthen ELT as a cohesive governing body.
Drive alignment, clarity of roles, and shared accountability
Ensure decisions translate into execution with clear owners
Surface and resolve breakdowns in ownership or collaboration
Reinforce leadership norms and decision quality
SLT Leadership & Enterprise Translation
Extend CEO intent across the next leadership layer.
Represent CEO in SLT forums as needed
Translate strategy into actionable priorities
Ensure consistent messaging and interpretation across the organization
Support leadership development and alignment
Enterprise Signal, Risk & External Perspective
Help the CEO see around corners and make better trade-offs.
Monitor enterprise risks, execution gaps, and talent implications
Bring external market, industry, and peer insights
Advise on sequencing of initiatives based on readiness
Connect decisions to financial outcomes, capital allocation, and value creation
Business Outcomes Focus
Anchor leadership mechanisms and decisions to measurable outcomes.
Drive focus on profitable growth, operational efficiency, and value creation
Ensure enterprise decisions reflect trade-offs across growth, cost, and capital
Reinforce performance accountability across leadership forums
Skills, Knowledge, Experience & Education
Skills
Exceptional judgment and ability to synthesize complexity into clear action
Strong financial acumen with the ability to interpret financial results, understand value drivers,
and connect enterprise decisions to financial outcomes
Strong executive presence and credibility with senior leaders
Highly organized, disciplined, and detail-oriented without losing the big picture
Outstanding written and verbal communication skills
Strong collaborator who builds trust quickly across functions
Ability to operate with discretion and handle highly sensitive information
Knowledge
Deep understanding of enterprise operations and leadership dynamics
Strong grasp of operating mechanisms, governance, and executive cadence
Solid understanding of the telecommunications industry and competitive landscape
Experience
Prior experience operating at the ELT or near-ELT level
Demonstrated success driving cross-enterprise initiatives or operating rhythms
Experience working directly with or supporting C-suite leaders
Telecommunications or similarly complex, asset-intensive, regulated industry experience strongly preferred
Education
Bachelor’s degree required
MBA or equivalent advanced degree preferred
Temperament & Profile
This role is best suited for a high-potential leader with:
High energy, strong work ethic, and intellectual curiosity
Comfort operating in ambiguity and navigating complex dynamics
Confidence to challenge respectfully and influence without authority
Willingness to hold peers accountable and drive resolution when alignment breaks down
Outgoing, highly collaborative style with strong relationship-building capability
Desire for a developmental assignment that accelerates readiness for future enterprise leadership roles
Role Notes
VP-level role with significant visibility and enterprise influence
Intended as a 2–3 year developmental assignment then placed in the business, not a permanent
position
Designed as a proving ground for future senior executive roles
Exposure to Board, investor, and enterprise decision-making unmatched by most VP roles
Estimated Base Salary Range: $250,000 - $280,000 USD/Annually
The base pay range shown is a guideline and reasonable estimate for this role. It takes into account the wide variety of factors that are considered in making compensation decisions. Actual compensation offered may vary from the posted range based upon geographic location, work experience, skill level, certifications, and other business and organizational needs. Non- sales roles may be eligible to participate in a discretionary annual incentive plan. Sales roles may be eligible to participate in a sales incentive plan.
Additionally, this position may be eligible for certain benefits, such as health insurance, life insurance, disability retirement plans, paid time off.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.
Benefits, Rewards & Wellness
Excellent Health, Dental & Vision Insurance
Retirement 401(k) Savings Plan
Generous paid time off policy including paid parental leave
Zayo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.