For more information or to apply, please email morgan.davidson@vca.com.
Calgary Animal Referral & Emergency Centre is welcoming a full-time OVERNIGHT Veterinary Reception, Client Care, who is an exceptionally organized multi-tasker and enthusiastic self-motivated individual. If you excel at customer service, have a passion for client care, and a love for animals, we are excited to welcome you to our dedicated team! This would be an excellent position for someone in school (vet or otherwise) to get experience in a vet clinic for the summer.
Schedule: Shift times are generally 7 pm - 6 am, with adjustments based on the hospital's needs.
Responsibilities:
The role of the Veterinary Reception, Client Care is to strengthen the client, animal, and veterinary bond through exceptional client service and education. Your role is vital to the success of our hospital! You are the first and last point of contact and have the ability to leave a lasting impression, building trust and loyalty with our clients. Your responsibility is to enhance the client’s experience by coordinating between the clients and members of the medical team. Your primary goal is to ensure the clients and their pets feel welcomed, expertly cared for and appreciated.
Desired Attributes and Requirements:
The ideal candidate is organized, calm under pressure, and customer service-focused. Ideally, you have:
Prior experience in customer service and administrative duties
Prior knowledge/or ability to learn medical terminology
Exceptional client service skills
Empathetic, nurturing and positive attitude
Skilled in prioritizing needs, open to change and adaptable
Initiative in carrying out assignments independently
Attention to detail with above-average time management skills
Must be flexible with the rotation of the overnight schedule
Previous veterinary experience or graduation from an accredited. Veterinary Assistant program is preferred
What VCA Canada Offers
A caring culture of Wellness and Appreciation!
RRSP Employer 5 % Match Program – saving for your future just got easier!
Competitive wages and benefits!
Annual uniform allowance
Exceptional career development: there is room to grow here!
Employee Assistance Program
Referral Bonus Rewards
Opportunities to give back in your community through VCA initiatives
Generous personal pet care discounts
And extra perks like shopping discounts and cool wellness apps!
Our Story
VCA Canada is a network of veterinary hospitals, with our head office in Calgary, Alberta, committed to positively impacting pets, people, and local communities for nearly 45 years. We have compassion for the neighbourhoods we serve and every pet within them, not just those we see in our hospitals. Every VCA Canada hospital location takes pride in its legacy of excellence, earning the trust of pet owners by delivering the highest quality of medicine to keep pets happy and healthy.
In 2017, VCA Canada became part of the Mars Veterinary Health family of brands, solidifying an even stronger commitment to ensuring the strength and stability of the veterinary profession and our commitment to pet parents nationwide. VCA Canada is also passionate about providing an industry-leading Associate experience to over 4,000 Canadians employed across the country. In 2026, for the third year in a row, we were named one of Alberta's Top Employers, which recognizes organizations whose head offices are located within the province and lead their industries in offering exceptional places to work. Additionally, we were selected as one of Canada's Top Employers for Young People 2026, which recognizes employers across Canada that lead their industries in offering exceptional places to work and programs for young people starting their careers.
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VCA Canada is committed to providing an inclusive and diverse workplace and is an equal opportunity employer. If you require any assistance, please let us know.
If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.