Veterinary Customer Service Representative (CSR)

Customer Service Representative (CSR) / Veterinary Receptionist
VCA All Animal Hospital
Orange Park, FL

VCA All Animal Hospital in Orange Park, FL is seeking a friendly, organized, and compassionate Customer Service Representative (CSR) to join our team!

We are a small animal general practice with four doctors and are proud to be American Animal Hospital Association (AAHA) accredited. In addition to providing high-quality medical care, we offer boarding and bathing services to support the full needs of our patients and clients.

As the face of VCA, our CSRs play a vital role in setting the tone for each client visit—building trust, creating a welcoming environment, and ensuring a smooth and positive experience for both pets and their people.

What you’ll do:

• Greet clients and patients warmly, answer phones, and guide clients through their visit
• Schedule, confirm, and manage appointments efficiently
• Place outbound calls for follow-ups and connect with prospective clients
• Present and explain fees clearly, and process payments accurately
• Recommend and help coordinate products and services, including prescriptions
• Answer questions and provide general education on pet care and preventative health (non-medical guidance)
• Maintain a clean, organized, and welcoming front desk and hospital environment—inside and out
• Manage medical records, charts, reports, and correspondence
• Support the medical team by helping ensure smooth patient flow throughout the day

What we’re looking for:

• A friendly, empathetic communicator who enjoys helping people and working around animals
• Strong multitasking and organizational skills in a fast-paced environment
• A self-motivated, dependable individual who takes pride in their work
• Attention to detail and commitment to excellent client service
• A positive, team-oriented mindset

Preferred (but not required):

• Previous experience in customer service, reception, or a veterinary/medical setting
• Familiarity with veterinary terminology or interest in learning
• Experience with scheduling systems or electronic medical records

Compensation:

• $15.00–$20.00 per hour

Why VCA?

At VCA Animal Hospitals, we are committed to equity, inclusion, and diversity and strive to create an environment where a talented mix of people can come, stay, and do their best work. We support a workplace where you can focus on your career, your well-being, and the clients and patients you serve.

We offer:

• Access to the people and resources of a large veterinary community
• Opportunities for growth and advancement
• Opportunities to give back through community partnerships and VCA Charities
• Medical, dental, and vision insurance
• Employer-paid short-term and long-term disability and life insurance
• Paid parental leave
• Paid vacation, sick time, and holidays
• 401(k) with company match
• Tuition support and scholarships (including veterinary technology programs)
• Free wellness and self-care resources
• Generous personal pet care and product discounts

If you’re passionate about helping people, love animals, and want to be part of a supportive and collaborative team, we’d love to hear from you.

Interested in this opportunity? Apply today!

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.