Job Title: Client Care Advisor
Location: Paragon Veterinary Referrals
Job Type: Permanent, part-time
Salary: £26,437 per annum pro rata to £13,879.43
Hours: 21 hours per week - Monday - Wednesday 8am - 3:30pm
1 in 5 Late shift 12:30pm - 8pm & 1 in 11 Saturdays 8am-5pm
An exciting opportunity has opened for a Client Care Advisor to join our friendly team at Paragon.
If you are someone who thrives in a dynamic and forward-thinking environment and has a deep passion for providing care to animals, then this position could be the ideal fit for you.
Providing a warm, professional and empathetic experience for clients throughout the referral journey
Managing referrals, booking consultations and procedures, and supporting the front-of-house reception experience
Communicating effectively with clinical teams to ensure efficient diary management and high standards of patient care
Handling client enquiries, insurance claims and payments in line with internal processes
Resolving low-level client concerns to ensure excellent customer satisfaction
Using practice management systems, inboxes and digital tools to support a smooth client journey
Working collaboratively across teams while promoting Paragon Referrals’ core values and positive culture
Proven customer care experience, ideally within the veterinary or healthcare sector
Excellent communication, organisation and problem-solving skills with a proactive, “can-do” attitude
Ability to work confidently in a fast-paced, multi-disciplinary environment
Strong attention to detail and a good understanding of GDPR and client confidentiality
Experience handling low-level complaints and supporting clients empathetically
Competent IT skills, including Microsoft Office and practice management systems
A flexible, supportive team player who thrives under pressure and prioritises outstanding service
What we offer
About Us
Paragon Veterinary Referrals is part of Linnaeus and Mars Veterinary Health, the largest family-owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long-term as opposed to being focused solely on short-term profits.
At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up, step up and deliver quality services. You’ll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that prioritises your physical and mental health, allowing you to focus on what you do best – care for pets.
We are committed to fostering a culture that is inclusive and diverse, we care about you and want you to be authentic, with everything you need to perform at your best. We are all individual but two important things bring us together: a commitment to excellence and our passion to achieve our purpose.
All applications with the relevant skills and qualifications will be carefully considered. If you need any support in completing your application or simply want to find out more about Paragon Veterinary Referrals, Linnaeus or the role please contact our Talent Acquisition team at careers@linnaeusgroup.co.uk
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