The primary focus for the BA/BT is to assist behaviorist, Dr. Lore Haug and Dr. Blake Gibson, to make daily function more efficient and effective for the clients. The BA/BT is expected to be dedicated to promoting the physical and behavioral health and welfare of all patients. The employee should remember at all times that he/she is a reflection of VCA Lexington and the caring and professional image that we wish to project to the public and our colleagues. The BA/BT should abide by the recommendations and rules set forth in the VCA Employee manual to maintain professional cohesion. The BA/BT’s primary duties include the following:
I. Prepare for the daily appointments prior to appointment:
Ensure the behavior history forms have been returned on time.
Verify receipt of patient’s medical record from the RDVM – call and request if needed
Prepare the client binder with handouts (this can also be done the morning of the appt if time permits)
Prepare client charge update for recheck appointments and print updated drug history sheet
On the day of the appointment
Set up pheromone diffuser on room
Ensure that room is clean and presentable
Stock room with treats and needed equipment
Prepare client binder if not already done
Prepare housecall bag when needed
Assist behaviorist during appointment restraint, medication or product distribution and discussion with client demonstrate behavior modification with patient where applicable
II. Client Communication and services
Answer short email or phone requests to clarify medications or training. Provide resources and references to client where needed Call in approved prescriptions (new and refills) Field phone calls or emails (e.g. through website) requesting information on TVBS services Assist in scheduling behavior appts esp for housecalls.
III. Maintaining client/patient charts
Prepare client discharge report – history, behavior observations, discharge notes Prepare and update patient drug history sheet
IV. Perform independent case appointments as skill level dictates
Puppy and Kitten Start right visits
Behavior Modification Recheck appointments
V. Inventory and supplies
Monitor product stock and request reorder if needed Maintain information brochures and be sure they are stocked in the exam room and house call bag
VI. Miscellaneous duties
Assist in reviewing, revising and creating client behavior handouts
Film and edit patient consult videos for clients and RDVMs
If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.
Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.