Who is Plenti?
Plenti is a fintech lender, providing faster, fairer loans by leveraging its smart technology. Plenti is a dynamic and innovative business that is growing strongly. By continuing to deliver better customer experiences, Plenti is taking market share from incumbent players in the personal lending, renewable energy, and automotive finance markets.
We are a fast moving and ambitious business that seeks to recruit smart and capable people, who can take ownership of their role to help the business thrive. With over 250 people based in Australia, Plenti is of a size where everyone can make a difference in their role and help us realise our very big ambitions as a team, as we go about building Australia’s best lender.
Plenti is a founder led business that launched in 2014, listed on the ASX since 2020 with annual revenue of over $250 million and a loan portfolio of over $2.5 billion.
About the Role:
We’re looking for a detail-driven Verification Officer to join our team and play a key role in ensuring the accuracy, authenticity, and compliance of customer information and applicant documentation. This role is essential in minimising risk, maintaining regulatory standards, and supporting a smooth, secure lending process from application through to final loan disbursement.
Key Responsibilities:
• Act as an escalation point for stakeholders and ensure verification tasks are completed accurately and on time
• Review and verify applicant documentation in line with SOPs, AML/CTF, KYC, and company compliance requirements
• Identify and report discrepancies or anomalies during application reviews
• Communicate proactively with broker partners and internal teams to resolve issues and obtain missing information
• Ensure accurate data entry and verification of payment, asset, and encumbrance details
• Complete identity verification for all consumer applications
• Support dealership accreditation, verification, and suspension processes
• Meet daily KPIs and adhere to team SLAs.
• Build product knowledge across all settlement-related applications.
About You:
• Proven experience in both customer service and administration
• 1+ year of experience in finance or the automotive industry (desirable but not essential)
• Knowledge of AML/CTF and KYC obligations (highly regarded)
Key Competencies:
• Strong problem-solving and critical-thinking abilities
• Excellent communication and relationship-building skills
• Sound risk-management judgement
• High attention to detail with strong analytical and data-entry capabilities
• Effective organisational and time-management skills